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Language Persistnet through out the flow #356

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Language Persistnet through out the flow #356

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39 changes: 30 additions & 9 deletions app/agents/voice/breeze_buddy/workflows/order_confirmation/websocket_bot.py
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Original file line number Diff line number Diff line change
Expand Up @@ -524,21 +524,21 @@ def _get_flow_config(self):
initial_functions = [
FlowsFunctionSchema(
name="user_available",
description="Call this function when the user confirms it's a good time to talk.",
description="Call this function when the user confirms that they are available to talk with clear affirmative responses.",
handler=self._user_available_handler,
properties={},
required=[],
),
FlowsFunctionSchema(
name="user_busy",
description="Call this function if the user says they are busy or it's not a good time to talk.",
description="Call this function when the user says they are busy or it's not a good time to talk.",
handler=self._user_busy_handler,
properties={},
required=[],
),
FlowsFunctionSchema(
name="cancel_order",
description="Call this function to cancel the user's order. If the user gives a reason for cancellation, pass it.",
description="Call this function if the customer explicitly asks to cancel the order. If the user gives a reason for cancellation, pass it.",
handler=self._deny_order_handler,
properties={
"reason": {
Expand All @@ -548,6 +548,13 @@ def _get_flow_config(self):
},
required=[],
),
FlowsFunctionSchema(
name="handle_unrelated_question",
description="Call this function if the user asks a question about anything other than confirming or cancelling the order, without confirming the order.",
handler=self._handle_unrelated_question_handler,
properties={},
required=[],
),
]

# Order verification functions - for main conversation flow
Expand All @@ -568,7 +575,7 @@ def _get_flow_config(self):
),
FlowsFunctionSchema(
name="cancel_order",
description="Call this function to cancel the user's order. If the user gives a reason for cancellation, pass it.",
description="Call this function if the customer explicitly asks to cancel the order. If the user gives a reason for cancellation, pass it.",
handler=self._deny_order_handler,
properties={
"reason": {
Expand Down Expand Up @@ -599,6 +606,13 @@ def _get_flow_config(self):
properties={},
required=[],
),
FlowsFunctionSchema(
name="user_busy",
description="Call this function when the user says they are busy or it's not a good time to talk.",
handler=self._user_busy_handler,
properties={},
required=[],
),
]

# Address update functions
Expand Down Expand Up @@ -631,6 +645,13 @@ def _get_flow_config(self):
properties={"locality": {"type": "string"}},
required=["locality"],
),
FlowsFunctionSchema(
name="handle_unrelated_question",
description="Call this function if the user asks a question about anything other than confirming or cancelling the order, without confirming the order.",
handler=self._handle_unrelated_question_handler,
properties={},
required=[],
),
]

return {
Expand Down Expand Up @@ -659,7 +680,7 @@ def _get_flow_config(self):
"task_messages": [
{
"role": "system",
"content": "The order is confirmed. Say: 'Thank you for confirming your order. Your order will be delivered soon. Have a good day'",
"content": "Thank you for confirming your order. Your order will be delivered soon. Have a good day.",
}
],
"post_actions": [
Expand All @@ -671,7 +692,7 @@ def _get_flow_config(self):
"task_messages": [
{
"role": "system",
"content": "The user confirmed the order but asked a question. Say: 'Thank you for confirming the order. I am here just to confirm your order, for any questions related to the order please refer to the website for more details. Have a good day.'",
"content": "Thank you for confirming the order. I am here just to confirm your order, for any questions related to the order please refer to the website for more details. Have a good day.",
}
],
"post_actions": [
Expand All @@ -683,7 +704,7 @@ def _get_flow_config(self):
"task_messages": [
{
"role": "system",
"content": "The order is cancelled. Say: 'I understand you don't want to proceed with this order. I am cancelling your order. Thank you for your time.'",
"content": "I understand you don't want to proceed with this order. I am cancelling your order. Thank you for your time.",
}
],
"post_actions": [
Expand All @@ -695,7 +716,7 @@ def _get_flow_config(self):
"task_messages": [
{
"role": "system",
"content": "The user is busy. Say: 'I understand. I will call you back later. Thank you for your time.'",
"content": "I understand. I will call you back later. Thank you for your time.",
}
],
"post_actions": [
Expand All @@ -707,7 +728,7 @@ def _get_flow_config(self):
"task_messages": [
{
"role": "system",
"content": f"The user asked an unrelated question. Say: 'I'm not able to help you with that right now, but you can find all the latest details on the {self.shop_name} website. Regarding your order, would you like to confirm it?'",
"content": f"I'm not able to help you with that right now, but you can find all the latest details on the {self.shop_name} website. Regarding your order, would you like to confirm it?",
}
],
"functions": order_functions,
Expand Down