creative solutions to technical problems
Jamf 300 Certified Mac IT specialist with a proven record of scaling infrastructure, improving device compliance, and training teams to support secure, efficient Apple ecosystems.
5+ years experience in Enterprise Healthcare and Financial environments.
- Operating Systems: macOS, iOS, Linux
- MDM Tools: Apple Business Manager, Jamf Pro (Jamf 300 Certified), Mosyle (Certified Admin)
- Security/Reporting Tools: macOS Security Compliance Project, SysTrack (L1/L2/L3 & Engineer certified)
- Tools: Atlassian, ConnectWise, Docker, GitHub, GitHub Desktop, Service Now, Slack, Terminal, Visual Studio Code, Xcode
- Open Source Tools (Mac): Erase-Install, Escrow Buddy, Nudge, Setup Your Mac, Support App, Suspicious Package
- Scripting: Bash, CSS, HTML, Markdown, Swift/SwiftUI
- Other: Active Directory, Change Management, DevOps, FileVault, Microsoft 365 (Certified: Fundamentals), Patch Management, Software Documentation, VMs, Zoom
- Supported end users during migration from on-prem to Jamf Cloud environment.
- Take tickets in ServiceNow and create escalations in Jira.
- Interfaced with external vendors for technical troubleshooting.
- Facilitate calls in Apple, Microsoft, Zoom.
- Software packaging and patch management via DevOps.
- Use Visual Studio Code and integrations with GitHub for version control.
- Developed and led the creation of how-to and troubleshooting documentation in GitHub.
- Configured, implemented, and maintained a brand-new Jamf Cloud instance for a healthcare client migrating from an on-premise solution, including vetting new software.
- Implemented macOS Security Compliance Project for security baselines.
- Performed software packaging and patch management.
- Developed cadence of automated reports in Jamf to monitor device and application statuses.
- Implemented custom-branded zero-touch automated device enrollment and support tools.
- Developed with by ideas from MacAdmins Slack and teammate feedback.
- Utilized Cherwell for user tickets and Jira for Engineering tasks.
- Resolved user tickets and served as “Apprentice” to the Engineering team.
- Used ServiceNow and Cherwell for ticketing.
- Developed end user training for troubleshooting basic issues; mitigating concerns, building goodwill, and minimizing tickets.
- Created and deployed using Microsoft 365 suite.
- Inventory maintenance.
- Led Today at Apple Sessions; instructed all ages on general and technical aspects of Apple devices and services. Specialized in iPhone, iPad, Mac, Music, and Photography.
- Assisted customers with questions about Macs and music creation in an elevated sales role.
- Managed teams of 6-12 at three separate store locations.
- Led multiple teams to YOY comp growth, including 112% growth one year at Philadelphia International Airport location.
- Spearheaded hiring, scheduling, team training, customer service, and sales.
- TVs, Computers, and Digital Cameras.
Major: Music Recording Technology | Minor: Physics
Concentration: Business Marketing & Management
- Agile Foundations
- Atlassian
- Confluence Fundamentals
- Jira Fundamentals
- DevOps Foundations
- Git Mastery: Beginner to Expert with GitHub & GitLab
- Jamf
- Certified Admin
- Microsoft
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
- SysTrack
- L1/L2/L3
- Desktop Engineer
- Technical Writing: How to Write Software Documentation
- Audio Recording
- Music Production
- Guitar & Bass