chore: add an issue and feature template

.github/ISSUE_TEMPLATE/bug_report.yaml

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+name: 🐛 Bug Report
+description: Report a bug to help us improve
+labels: [bug, triage]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        ## 🙏 Thanks for taking the time to report this issue!
+        ### Please complete the information below to help us fix the problem quickly.
+
+  - type: textarea
+    id: description
+    attributes:
+      label: 🔍 Describe the bug
+      description: A clear and concise description of what the bug is
+      placeholder: When I try to use the package or API, it breaks when I...
+    validations:
+      required: true
+
+  - type: textarea
+    id: reproduction
+    attributes:
+      label: 🔄 Steps to reproduce
+      description: How can we recreate this issue? Be specific!
+      placeholder: |
+        1. Import '...'
+        2. Initialize or make a request '...'
+        3. See error
+    validations:
+      required: true
+
+  - type: textarea
+    id: expected
+    attributes:
+      label: ✅ Expected behavior
+      description: What did you expect to happen?
+      placeholder: The package or API should handle or make a request correctly...
+    validations:
+      required: true
+
+  - type: dropdown
+    id: os
+    attributes:
+      label: 💻 Operating System
+      multiple: true
+      options:
+        - Windows
+        - macOS
+        - Linux
+        - Other (please specify in Additional Info)
+    validations:
+      required: true
+
+  - type: input
+    id: version
+    attributes:
+      label: 📊 Node and package Version
+      description: What Node and package version are you using?
+      placeholder: e.g Node v22.16.0 and @upstash/ratelimit v2.0.5
+    validations:
+      required: true
+
+  - type: textarea
+    id: screenshots
+    attributes:
+      label: 📷 Screenshots
+      description: If applicable, add screenshots to help explain your problem
+      placeholder: You can paste images directly here!
+    validations:
+      required: false
+
+  - type: textarea
+    id: additional
+    attributes:
+      label: 📝 Additional context
+      description: Add any other information about the problem here
+      placeholder: Related issues, etc.
+    validations:
+      required: false
+
+  - type: checkboxes
+    id: terms
+    attributes:
+      label: ✨ Before submitting
+      description: Please confirm the following
+      options:
+        - label: 🔍 I've searched for existing issues and this hasn't been reported before
+          required: true
+        - label: ℹ️ I've included all the information needed to reproduce the issue
+          required: true

.github/ISSUE_TEMPLATE/feature_request.yaml

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+name: ✨ Feature Request
+description: Suggest an idea or enhancement for this project
+labels: [enhancement]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        ## 🌟 Thanks for taking the time to share your ideas!
+        ### We appreciate your contribution to making our project better.
+
+  - type: dropdown
+    id: feature_type
+    attributes:
+      label: 🎯 Type of feature
+      description: What kind of feature are you proposing?
+      options:
+        - New functionality
+        - Enhancement to existing feature
+        - Developer experience improvement
+        - Performance improvement
+        - Other (please describe below)
+    validations:
+      required: true
+
+  - type: textarea
+    id: problem
+    attributes:
+      label: 🤔 Is your feature request related to a problem?
+      description: Please describe what problem you're trying to solve
+      placeholder: I'm always frustrated when [...]
+    validations:
+      required: false
+
+  - type: textarea
+    id: solution
+    attributes:
+      label: 💡 Desired solution
+      description: Describe what you want to happen
+      placeholder: It would be great if the package or API could...
+    validations:
+      required: true
+
+  - type: textarea
+    id: alternatives
+    attributes:
+      label: 🔄 Alternatives considered
+      description: Describe any alternative solutions or features you've considered
+      placeholder: I thought about implementing it by...
+    validations:
+      required: false
+
+  - type: textarea
+    id: examples
+    attributes:
+      label: 🔍 Examples from other projects
+      description: Are there other projects that have something similar to what you're requesting?
+      placeholder: This feature exists in [project link] and works by...
+    validations:
+      required: false
+
+  - type: textarea
+    id: context
+    attributes:
+      label: 📝 Additional context
+      description: Add any other context, mockups, or screenshots about the feature request here
+      placeholder: You can paste images directly here!
+    validations:
+      required: false
+
+  - type: checkboxes
+    id: terms
+    attributes:
+      label: ✅ Before submitting
+      options:
+        - label: 🔍 I've searched for existing feature requests and this hasn't been suggested before
+          required: true
+        - label: 🙋 I'm willing to help implement or test this feature if needed
+          required: false