End-to-end analytics suite for Blinkit, Swiggy, and JioMart — 100k+ orders analyzed to forecast demand, optimize SLAs, and reduce churn (+37% growth impact)

Technical Support SLA Analysis Data Pipeline is a data pipeline project designed to analyze SLA compliance for technical support tickets. This project leverages SQL, Python, Kibana, and Tableau to process, visualize, and monitor ticket performance metrics efficiently.

Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.