Customer Satisfaction Score – Monorepo

Customer Satisfaction Score (CSAT) is a key performance indicator that measures how satisfied customers are with a company’s products, services, or experiences.

• Formula:
  CSAT = (Number of Satisfied Customers / Total Responses) × 100
• Segmentation:
  • Typically, uses a 1–5 scale:
    • Satisfied = 4–5
    • Neutral = 3
    • Dissatisfied = 1–2
• Use Case: Measures short-term satisfaction with a product/service.

Tech Stack

• composer (dependency manager)
• Language: PHP
• Database: MySQL 8.0
• Architecture: Domain-Driven Design Architecture
• React (frontend UI for users)
• Docker (optional for Containerized development)

Project Structure

csat-app/
│── api-service/               # API Service
│   ├── bin/                   # CLI tools or scripts
│   ├── config/                # App configuration files
│   ├── migrations/            # Database migration scripts
│   ├── public/                # Entry point
│   │   ├── index.php          # Starts HTTP API
│   ├── src/
│   │   ├── Application/       # Application logic/use cases
│   │   ├── Domain/            # Domain models and interfaces
│   │   ├── Infrastructure/    # Database and external service integrations
│   │   ├── Interface/         # API controllers
│
├── web-user/                  # Frontend UI for users (React)
│
│── .gitignore                 # .gitignore file
│── README.md                  # You are here

Project Status

Note: This project is under active development.
Some features may be incomplete or subject to change.
You're welcome to explore or provide feedback!