Glia Widgets Ionic

GliaWidgets SDK is a simple and customisable framework built on top of GliaSDK. It provides all the necessary UI components to quickly integrate GliaSDK into your project.

Changelog

3.2.1

Updated underlying SDKs:

• iOS Widgets SDK v3.2.1

Added

• Added support for subscribing to the count of the unread secure messages.

iOS Widgets SDK v3.2.1

Changed

• Phoenix Client iOS dependency has been updated to version 5.3.5.

Fixed

• For authenticated visitors, the Chat screen on iOS now does not show a separate close button, only the left arrow, matching the Android UI.
• When a visitor requests a live chat after leaving Secure Messaging, they are now automatically enqueued.
• The "Leave Current Conversation" dialog is now correctly shown when an ongoing transferred Secure Messaging engagement exists and the visitor decides to start a new engagement.

3.2.0

Updated underlying SDKs:

• Android Widgets SDK v3.2.0
• iOS Widgets SDK v3.2.0

Android Widgets SDK v3.2.0

Changed

• The Add Attachment and Send Message buttons are now enabled and disabled instead of appearing or disappearing.
• All screen sharing functionality has been completely removed from both the Widget SDK and Core SDK.

Fixed

• Unified several design differences between iOS and Android, including dialog element sizing, confirmation dialog padding, avatar size and placeholder padding, and various survey elements.
• Fixed an issue with visitor deauthentication where the engagement would end when the authentication behavior was configured as FORBIDDEN_DURING_ENGAGEMENT.

iOS Widgets SDK v3.2.0

Changed

• All screen sharing functionality has been completely removed from both the Widget SDK and Core SDK.

Fixed

• Unified several design differences between iOS and Android, including snackbar background color on Chat and Call screens, avatar size and placeholder padding, and various survey elements.
• Fixed freezing during push notification setup when an APNs token was not passed to the SDK.
• The visitor survey now opens correctly after ending a chat.
• The default selected option can now be deselected for single-choice questions in surveys.
• Fixed an issue where the End button briefly appeared when the visitor closed Chat screen while being enqueued.
• The unread messages bubble now correctly disappears from the Chat screen after messages are read.
• Fixed a bug in SDK versions 3.1.0 and 3.1.1 where the bubble did not appear after visitor authentication during an ongoing engagement.

3.1.1

Added

• Added support for push notifications.
• Several new methods are now available: showEntryWidget(), hideEntryWidget(), startSecureMessaging(), getQueues(), showVisitorCode(), getVisitorInfo(), updateVisitorInfo(), endEngagement(), subscribeToPushNotificationTypes().

Changed

• The configure method now includes several new parameters.
• The startChat(), startAudio(), and startVideo() methods have a new optional queueIds parameter.
• The deauthenticate() method now includes a new stopPushNotifications parameter.
• The following methods are now deprecated:
  • presentEntryWidget() - Please use showEntryWidget() instead.
  • startSecureConversation() - Please use startSecureMessaging() instead.
  • listQueues() - Please use getQueues() instead.
  • showVisitorCodeViewController() - Please use showVisitorCode() instead.

3.0.0

Glia Widgets Ionic SDK introduced.

Added

• Entry Widget
• Secure Conversations v2

Documentation

For detailed documentation and API reference, please visit Glia Knowledge Base.

Support

For technical support and questions, please contact Glia Service Desk.