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2 changes: 2 additions & 0 deletions docs/home/product-support-policy.md
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Expand Up @@ -11,6 +11,8 @@ The product support levels for the Run:ai software are as follows:
* Extended support period: 6 months after the end of the full support period.
* End of support: 18 months from the release date of a Major Version

For specific versions, see [Product Version Lifecycle](version-lifecycle.md).

Notes:

1. Run:ai may extend the support periods and/or otherwise amend this Product Support Levels Policy from time to time at its own discretion.
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22 changes: 22 additions & 0 deletions docs/home/version-lifecycle.md
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@@ -0,0 +1,22 @@
# Product Version Lifecycle

## Overview
Run:ai follows a structured product lifecycle to ensure customers receive regular updates, security patches, and long-term stability for their deployments.
This document outlines the support phases for each release version, including the timelines for Full Support and Extended Support.

* **Full Support** - Each version receives critical and important bug fixes.
* **Extended Support** - After the full support period ends, the version continues to receive critical bug fixes.
* **End of Support** - Once a version reaches this stage, it will no longer receive updates, and customers are encouraged to upgrade to a supported version.

## Versions

The table below details the supported versions of Run:ai, along with their respective support timelines.
If your deployment is approaching the end of support, we recommend planning an upgrade to ensure continued security and functionality.

| Version | End of Full Support | End of Extended Support |
|--|--|--|
| [2.20](https://docs.run.ai/v2.20/home/overview/) | 12 January 2026 | 13 July 2026 |
| [2.19](https://docs.run.ai/v2.19/home/overview/) | 8 October 2025 | 8 April 2026 |
| [2.18](https://docs.run.ai/v2.18/home/overview/) | 21 July 2025 | 21 January 2026 |
| [2.17](https://docs.run.ai/v2.17/) | 14 April 2025 | 14 October 2025 |
| [2.16](https://docs.run.ai/v2.16/) | 25 January 2025 | 25 July 2025 |
4 changes: 3 additions & 1 deletion mkdocs.yml
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Expand Up @@ -203,7 +203,9 @@ nav:
- 'Hotfixes for 2.18' : 'home/changelog/hotfixes-2-18.md'
- 'Hotfixes for 2.17' : 'home/changelog/hotfixes-2-17.md'
- 'Hotfixes for 2.16' : 'home/changelog/hotfixes-2-16.md'
- 'Product Support Policy' : 'home/product-support-policy.md'
- 'Support Policy' :
- 'Product Support Policy' : 'home/product-support-policy.md'
- 'Product Version Lifecycle' : 'home/version-lifecycle.md'
- 'Data Privacy' : 'home/data-privacy-details.md'
- 'Infrastructure Administrator' :
- 'Overview' : 'admin/overview-administrator.md'
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