The goal of this repository is to serve as a dynamic resource for account teams and Solution Architects, enabling them to proactively provide relevant information and content that directly contributes to advancing the sales process.
The primary purpose of the Customer Resource repository content is to:
- Customer centric : Focused at a customer segment needs for the business / mission
- Showcase capabilities: Demonstrate the technical features and solutions RGS offers for a specific customer segment(s)
- Provide practical examples: Configurations, links, and documentation.
- Facilitate technical discussions: Serve as a reference point for deep dives with customers.
- Disclaimer: Include a clear disclaimer stating that all content in this repository is provided "as is" without warranty of any kind, and is not officially supported.
- No Proprietary Information: Do not include any proprietary or confidential company information that is not intended for public disclosure.
- Avoid Paid Content: Do not post content that would typically be part of a paid professional service engagement or that is highly customized for a single customer. The repository should contain generalized content
- Accuracy: All information,content, and configurations must be accurate and up-to-date.
- Relevance: Content should directly address common customer pain points or showcase relevant use cases.
The Customer Resource repository can include various content types, such as:
- Links to: Industry related non-RGS content
- Configuration Examples: Configurations, charts, scripts for different environments or use cases.
- Solution Accelerators / Best Practices: Reusable components or frameworks to speed up solution deployment.
- Documentation: READMEs, architectural diagrams, deployment instructions, and FAQs.
- Demos / Videos: Scripts or steps to reproduce a live demonstration.