Repositories list

• manual

  Public
  documentationmanualznuny

  Makefile

  •5•4•1•3•Updated Sep 12, 2025Sep 12, 2025

• Znuny-SearchFrontend

  Public
  Perl

  •2•1•3•0•Updated Sep 10, 2025Sep 10, 2025

• ZnunyCodePolicy

  Public
  Znuny code quality checker.

  communityznuny4otrsznuny+ 2codepolicyquality-checker

  Perl

  •4•2•1•0•Updated Sep 8, 2025Sep 8, 2025

• FAQ

  Public
  An FAQ module to manage FAQs and also used as knowledge base.

  addonfaqotrs+ 2knowledge-managementznuny

  Perl

  •1•1•0•0•Updated Sep 8, 2025Sep 8, 2025

• ITSMConfigurationManagement

  Public
  This package implements all ITSM configuration management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •5•1•4•1•Updated Sep 5, 2025Sep 5, 2025

• OTRSCloneDB

  Public
  Helper script to migrate a Znuny database into a different RDBMS.

  Perl

  •1•3•0•1•Updated Sep 5, 2025Sep 5, 2025

• ITSMServiceLevelManagement

  Public
  This package implements all ITSM service level management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Sep 5, 2025Sep 5, 2025

• Znuny4OTRS-CISearch

  Public
  This package adds an additional toolbar search box for config items.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •1•3•0•0•Updated Sep 5, 2025Sep 5, 2025

• Znuny-CopyTicketNumber

  Public
  JavaScript

  •0•1•0•0•Updated Sep 5, 2025Sep 5, 2025

• Znuny4OTRS-OutOfOfficeFilter

  Public
  PostMaster filter to prevent ticket status changes by out-of-office messages.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Sep 4, 2025Sep 4, 2025

• ImportExport

  Public
  The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

  addonotrsznuny

  Perl

  •0•1•0•0•Updated Sep 4, 2025Sep 4, 2025

• ITSMChangeManagement

  Public
  The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

  addonotrsitsm+ 2changemanagementznuny

  Perl

  •1•1•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-EscalationSuspend

  Public
  A module to enable escalation suspension.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •1•2•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-QuickClose

  Public
  An extension to close a ticket with only one click (quick close).

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-ShowTicketUnlockTime

  Public
  This feature shows you the ticket unlock time in ticket zoom view.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-SecondTicketCreateScreen

  Public
  Provide a second phone and email ticket create screen with own config settings.

  packageotrsznuny4otrs+ 2znunyotrs-package

  JavaScript

  •1•8•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-SortByLastContact

  Public
  Sort QueueView, StatusView and LockedView in OTRS by last contact.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•7•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-AutoSelect

  Public
  This package contains the functionality to select and hide automatically fields, if only one value is available.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •1•1•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny-DashboardWidgetSearchProfile

  Public
  Perl

  •0•2•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-CTI

  Public
  URL-CTI Support for incoming calls.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •6•13•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-CustomerMap

  Public
  A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •3•5•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-CustomerViewDynamicFields

  Public
  This package contains the functionality to enable dynamic fields in the ticket customer view.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •1•3•0•0•Updated Sep 4, 2025Sep 4, 2025

• Znuny4OTRS-ExternalURLJump

  Public
  With this extention you will be able to add external links to OTRS agent and customer navigation bar.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Sep 3, 2025Sep 3, 2025

• Znuny4OTRS-TypePriorityBasedEscalation

  Public
  An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Sep 3, 2025Sep 3, 2025

• Znuny4OTRS-ProcessTimeUnits

  Public
  This package contains the functionality to set time units in processes without displaying article field.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Sep 3, 2025Sep 3, 2025

• Znuny4OTRS-ZoomArticleDetailsExpand

  Public
  Automatically expands article details in ticket zoom.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •1•4•0•0•Updated Sep 3, 2025Sep 3, 2025

• Znuny4OTRS-DownloadAllAttachments

  Public
  This package contains the functionality to download all ticket or article attachments as a single zip file.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •5•4•0•0•Updated Sep 2, 2025Sep 2, 2025

• Znuny

  Public
  Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

  supportjavascripthelpdesk+ 6perlticketingcustomer-supportotrscustomer-careznuny

  Perl

  •

  GNU General Public License v3.0

  •105•508•45•51•Updated Sep 1, 2025Sep 1, 2025

• ITSMIncidentProblemManagement

  Public
  This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •4•1•1•0•Updated Sep 1, 2025Sep 1, 2025

• Fred

  Public
  Debugging tool for OTRS development.

  Perl

  •0•1•0•0•Updated Sep 1, 2025Sep 1, 2025