REST API Ticketing System

Welcome to the REST API Ticketing System! This system allows you to manage tickets and assign them to individuals based on the Round Robin Principle.

Getting Started

To use this system, follow the instructions below to perform different actions using the provided API endpoints.

Assigning a Ticket

To assign a new ticket based on the Round Robin Principle, follow these steps:

1. Open a tool like Postman or a web browser.
2. Enter the URL of your deployed app. Example: http://saikiran112.pythonanywhere.com
3. Make a POST request to the following URL to assign a ticket:
   • URL: http://saikiran112.pythonanywhere.com/assign_ticket
   • Request Body: JSON object with "issue_description" and "raised_by" fields.
   • Example Request Body: {"issue_description": "Sample issue", "raised_by": "User123"}

Viewing People

To view the list of people and their assigned tickets, follow these steps:

1. Open a tool like Postman or a web browser.
2. Enter the URL of your deployed app. Example: http://saikiran112.pythonanywhere.com
3. Navigate to the following URL to view people details:
   • URL: http://saikiran112.pythonanywhere.com/people

Viewing Tickets

To view the list of all tickets that have been assigned, follow these steps:

1. Open a tool like Postman or a web browser.
2. Enter the URL of your deployed app. Example: http://saikiran112.pythonanywhere.com
3. Navigate to the following URL to view ticket details:
   • URL: http://saikiran112.pythonanywhere.com/tickets

Notes

• Each endpoint corresponds to a specific method of the REST API.
• For more information on request formats, responses, and other details, refer to the API documentation.