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Add time tracking for bulk ticket replies #1114

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Merged
merged 3 commits into from
Dec 4, 2024
Merged

Add time tracking for bulk ticket replies #1114

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425b06e
Add time tracking for bulk ticket replies
Dec 4, 2024
7afa176
Add time tracking for bulk ticket replies
Dec 4, 2024
4213a33
TT for bulk resolve too
Dec 4, 2024
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6 changes: 4 additions & 2 deletions post/user/ticket.php
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Original file line number Diff line number Diff line change
Expand Up @@ -901,6 +901,7 @@

// POST variables
$details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
$ticket_reply_time_worked = sanitizeInput($_POST['time']);
$private_note = intval($_POST['bulk_private_note']);
if ($private_note == 1) {
$ticket_reply_type = 'Internal';
Expand Down Expand Up @@ -930,7 +931,7 @@
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");

mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");

// Logging
logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
Expand Down Expand Up @@ -1019,6 +1020,7 @@
// POST variables
$ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
$ticket_status = intval($_POST['bulk_status']);
$ticket_reply_time_worked = sanitizeInput($_POST['time']);
$private_note = intval($_POST['bulk_private_reply']);
if ($private_note == 1) {
$ticket_reply_type = 'Internal';
Expand Down Expand Up @@ -1046,7 +1048,7 @@
$client_id = intval($row['ticket_client_id']);

// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");

$ticket_reply_id = mysqli_insert_id($mysqli);

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7 changes: 7 additions & 0 deletions ticket_bulk_reply_modal.php
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Original file line number Diff line number Diff line change
Expand Up @@ -35,6 +35,13 @@
<textarea class="form-control tinymce" rows="5" name="bulk_reply_details" placeholder="Type an update here"></textarea>
</div>

<div class="col-3">
<div class="form-group">
<label>Time worked</label>
<input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
</div>
</div>

<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateReplyCheckbox" name="bulk_private_reply" value="1">
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7 changes: 7 additions & 0 deletions ticket_bulk_resolve_modal.php
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Original file line number Diff line number Diff line change
Expand Up @@ -15,6 +15,13 @@
<textarea class="form-control tinymce" rows="5" name="bulk_details" placeholder="Enter closing remarks"></textarea>
</div>

<div class="col-3">
<div class="form-group">
<label>Time worked</label>
<input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
</div>
</div>

<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateCheckbox" name="bulk_private_note" value="1">
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3 changes: 1 addition & 2 deletions ticket_reply_edit_modal.php
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Original file line number Diff line number Diff line change
Expand Up @@ -29,11 +29,10 @@
</div>

<?php if (!empty($ticket_reply_time_worked)) { ?>

<div class="col-3">
<div class="form-group">
<label>Time worked</label>
<input class="form-control timepicker" id="time_worked" name="time" type="text" value="<?php echo date_format($ticket_reply_time_worked, 'H:i:s') ?>"/>
<input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="<?php echo date_format($ticket_reply_time_worked, 'H:i:s') ?>" required/>
</div>
</div>
<?php } ?>
Expand Down
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