Passionate about solving complex technical challenges, I specialize in customer support, troubleshooting, and Identity & Access Management (IAM). As a Technical Support Engineer, I have hands-on experience troubleshooting and optimizing authentication solutions, including SAML, OAuth2, and OpenID Connect (OIDC).
I thrive in fast-paced environments where I can automate, secure, and scale systems to improve efficiency. From setting up cloud-native applications to fine-tuning CI/CD pipelines, I enjoy making technology work seamlessly.
- DevOps: Linux, Docker, Kubernetes, Terraform, CI/CD, Nginx
- Continuous Integration/Continuous Deployment (CI/CD): Github Actions, GitLab CI/CD, Jenkins
- Cloud Platforms: AWS, Google Cloud
- Scripting/Programming/Software Engineering: C++, Python, Bash
- Version Control: Git, GitHub, GitLab
- Infrastructure as Code (IaC): Terraform
- Identity Access Management: Gluu, Keycloak, WSO2, Azure, SAML, OAuth, OpenID, Passport
- Collaboration Tools: Zoom, Slack, Discord, Jira
- Web Development: HTML, CSS, Flask (Python)
Gluu Federation - Remote, USA
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Provided Tier 1/2 customer supports for community users and enterprise clients implementing Gluu Server for IAM and SSO solutions.
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Collaborated closely with customers to diagnose and resolve authentication, authorization, and directory integration challenges, maintaining over 90% customer satisfaction by adhering to SLO and reported to Engineers on incidents.
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Tested APIs, authentication modules, and documented third-party SSO integration
Islamic University, Bangladesh - Kushtia, Bangladesh
- Bachelor of Science in Information and Communication Technology (ICT)
