Update github-account-recovery-policy.md

[EarlyEdition]

Updating policy to the github account recovery. This PR was created in site-policy repo. (github/site-policy#1049)

1. Open a pull request directly in the GitHub Docs repo.

Why:

Closes: #37993
github/site-policy#1048

What's being changed (if available, include any code snippets, screenshots, or gifs):

This policy makes it clear that GitHub Support will not unlock accounts if the user has forgotten the account password, even if the user has access to two-factor authentication (2FA) and github recovery codes.

Check off the following:

• A subject matter expert (SME) has reviewed the technical accuracy of the content in this PR. In most cases, the author can be the SME. Open source contributions may require an SME review from GitHub staff.
• The changes in this PR meet the docs fundamentals that are required for all content.
• All CI checks are passing and the changes look good in the review environment.

[welcome]

Thanks for opening this pull request! A GitHub docs team member should be by to give feedback soon. In the meantime, please check out the contributing guidelines.

[github-actions]

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Table of review links

Note: Please update the URL for your staging server or codespace.

The table shows the files in the content directory that were changed in this pull request. This helps you review your changes on a staging server. Changes to the data directory are not included in this table.

Source	Review	Production	What Changed
site-policy/other-site-policies/github-account-recovery-policy.md	fpt	fpt

Key: fpt: Free, Pro, Team; ghec: GitHub Enterprise Cloud; ghes: GitHub Enterprise Server

🤖 This comment is automatically generated.

[Sharra-writes]

Hi! Thanks for opening a PR. I've never dealt with one of these before, and it looks like it's part of the process for working things out in site-policy. If you need me to play a role in that process, let me know! My job is mostly talking to people and asking questions, so I'm happy to do it for this, too. 💛

[EarlyEdition]

If you need me to play a role in that process, let me know! My job is mostly talking to people and asking questions, so I'm happy to do it for this, too. 💛

@Sharra-writes I appreciate your work and thank you for your effort.
May I ask you to talk to @margaret-tucker, the site-policy admin, to review my PR?

[Sharra-writes]

@EarlyEdition Sorry, this is a new process that I hadn't seen the steps for yet. I thought this process was for the site-policy repo, but it's actually more for ours. Let me dig in and figure out how to get this moved along!

Small thing: please don't ping people directly in here. One of my jobs is managing information flow so that things go where they need to and no one gets overwhelmed, which doesn't work if people are getting pinged. (You can always use the tick marks around a name to reference someone without actually pinging them.)

Anyway, I'll get going on this! Thanks for getting back to me.