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1 change: 1 addition & 0 deletions docs/configuration/categories/index.md
Original file line number Diff line number Diff line change
Expand Up @@ -135,6 +135,7 @@ Use this to provide and ask for information, such as stating what is expected of
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------- |
| `{num}`<br>`{number}` | The ticket's number, unique across all categories in the server |
| `{name}`<br>`{username}` | The ticket creator's username |
| `{avgRating}` | The average rating given by users for tickets in this category |
| `{avgResponseTime}` | The time between tickets being opened and receiving their first response from a staff member (only in the current category) |
| `{avgResolutionTime}` | The time between tickets being opened and being closed (only in the current category) |

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3 changes: 3 additions & 0 deletions docs/self-hosting/configuration.md
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Expand Up @@ -227,6 +227,8 @@ If it doesn't exist, run the bot and it will be generated for you.
type: 3
- name: "{avgResponseTime} response time"
type: 3
- name: "{avgRating} ⭐ rating"
type: 3
interval: 20
status: online
stats: true
Expand Down Expand Up @@ -284,6 +286,7 @@ An array of activities (length must be at least 1).

The activity name, which may contain these placeholders:

- `#!yaml {avgRating}`
- `#!yaml {avgResolutionTime}`
- `#!yaml {avgResponseTime}`
- `#!yaml {guilds}`
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