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Expand Up @@ -14,7 +14,7 @@ A collection of frequently asked questions.

### Learning how ConfigCat can work with your product

You can book a free demo session [here](https://calendly.com/configcat/demo), where we'll show you how to use ConfigCat, as well as answer your questions.
You can book a free demo session [here](https://calendly.com/configcat/demo), where we'll show you how to use ConfigCat and answer any questions you have.

## Billing, Payments & Subscriptions

Expand All @@ -25,21 +25,21 @@ You can always check your Usage & Quota [here](https://app.configcat.com/organiz

### Where can I find and download my invoices?

All the invoices we issued are available for download from the [Billing & Invoices page.](https://app.configcat.com/organization/billing).
You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page.
All the invoices we've issued are available for download from the [Billing & Invoices page](https://app.configcat.com/organization/billing).
You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page.

### Is it possible to pay via wire transfer?

Using a credit card via the ConfigCat Dashboard is the preferred way of payment, but a wire transfer is also an option in our larger subscription plans. [Contact us](https://configcat.com/support/) directly for this process.
Using a credit card via the ConfigCat Dashboard is the preferred way of payment, but a wire transfer is also an option for larger subscription plans. [Contact us](https://configcat.com/support/) directly for more details.

### How do I upgrade / downgrade my billing plan?

You can change your billing plan on the [Plans](https://app.configcat.com/organization/plans) page.
You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Plans page.
You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Plans page.

### Can I get a discounted rate?

This is possible if you join our partnership program or via [referrals](https://configcat.com/referrals/). [Contact us](https://configcat.com/support/) directly for more information.
Discounts are available through our partnership program. [Contact us](https://configcat.com/support/) directly for more information.

### Can I change the email address associated with my account?

Expand All @@ -49,14 +49,14 @@ Currently, there's no direct way to change the email address of an account. Howe
2. Grant all the necessary permissions to the new account.
3. Proceed with deleting your old account from [here](https://app.configcat.com/my-account).

If you lack privileges for this, contact your organization admin or a team management member.
If you don't have the required permissions, contact your organization admin or a team management member.
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I know this is not new addition, but what is a "team management member"? Is this an administrator in your permission group? /cc @laliconfigcat

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Something like this would be better: Or a team member who has the "Team members and permission groups" permission.


Please note: Switching emails means you'll lose preferences from your old account, such as permissions, API keys, and Zombie flag settings. Transfer essential settings first.

### How do I change the billing email address the way I receive my invoices?
### How do I change the billing email address where I receive my invoices?

Go to the [Billing & Invoices page.](https://app.configcat.com/organization/billing) And click the `Update billing details` link.
You need to have a [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page.
Go to the [Billing & Invoices page](https://app.configcat.com/organization/billing) and click the `Update billing details` link.
You need to have the [Billing Manager](organization.mdx#billing-manager-role) role to access the Billing & Invoices page.

### How do I change my payment method or billing information?

Expand All @@ -81,7 +81,7 @@ You need to have a [Billing Manager](./organization.mdx#billing-manager-role) ro

### Are you ISO certified?

We can proudly say that as of 2022 May 31, ConfigCat has achieved the ISO/IEC 27001:2013 certification for Information Security Management Systems (ISMS). Click [here](https://configcat.com/iso/) to learn more.
Yes, ConfigCat complies with the ISO/IEC 27001:2022 standard for Information Security Management Systems (ISMS). Click [here](https://configcat.com/iso/) to learn more.

### I'm setting up my firewall, which addresses should I whitelist?

Expand All @@ -102,31 +102,35 @@ _Solution 3:_ Contact your `Organization Admin`, and ask them to disable 2FA for

### The Audit log doesn't show old operations

There is a 7-day log retention in the free plan and a longer, 35 day in all the other plans.
The Free plan includes a 7-day retention period. The Pro and Smart plans offer a 35-day retention, while the Enterprise and Dedicated plans provide a 2-year retention.

### Is there a way to allow a group access to only one config rather than all of them?

Config access can't be specified in one Product, but you can split your configs into multiple products, each with the necessary permission settings.
You can't set config-level access in one product. Instead, split your configs into multiple products with the appropriate permission settings.

### I cannot access my account using google sign-in.
### I cannot access my account using Google sign-in.

Browser extensions can interfere with this. Please disable all browser extensions and try again.
Browser extensions may interfere. Please disable all browser extensions and try again.

## Privacy

### How can I be sure that my data is safe?

The feature flag evaluation is done on the client-side in the ConfigCat SDK. So if you are using the SDK, you can be sure that your data will never leave your system.
ConfigCat SDKs evaluate feature flags locally, in your application. They send no user data to the ConfigCat servers.

See our the architecture explained [here](https://configcat.com/architecture/).
See our architecture explained [here](https://configcat.com/architecture/).

### Can we sign a data processing agreement with you?

Yes, please [contact us](https://configcat.com/support/) and we'll send you our DPA for signing.
Yes. You can review our DPA through our [Trust Center](https://configcat.com/trust-center/) page, or [contact us](https://configcat.com/support/?prefilled=dpa-sign-request) and we'll send it to you for signing.

### Does ConfigCat collect browser data when serving feature flag data download requests?

No. ConfigCat doesn't collect, store or process any user or browser data.

### What browser data is collected, processed or stored by the ConfigCat SDK when pulling feature flag data from the ConfigCat CDN?
The data flow is one directional - the SDKs are only downloading the config JSON files and the feature flag evaluation happens in the SDKs.

ConfigCat doesn't collect, store or process any browser data. The data flow is one directional - the SDKs are only downloading the config JSON files and the feature flag evaluation happens in the SDK. ConfigCat doesn't collect any information about the customer's users.
ConfigCat doesn't collect any information about the customer's users.

### Is data hosted only within the EU?

Expand Down Expand Up @@ -169,7 +173,7 @@ Also, consider the following:
- All SDKs evaluate the rules in the exact same way. (10% is the same 10% in all SDKs)
- The percentage rules are sticky by feature flag. (10% is a different 10% for each feature flag)

More on [stickyness](./targeting/percentage-options.mdx#stickiness) and [consistency](./targeting/percentage-options.mdx#consistency)
More on [stickiness](./targeting/percentage-options.mdx#stickiness) and [consistency](./targeting/percentage-options.mdx#consistency)

### How to use Targeting Rules based on sensitive data?

Expand Down Expand Up @@ -210,7 +214,7 @@ Invitations are valid for 14 days by default, but you can re-send them anytime t

### I can't see the organization that I just joined

If you created a new account before joining an organization via an invite (like that's send by your company via email), then it is likely that a duplicate organization is created for you by ConfigCat.
If you created a new account before joining an organization via an invite (like the one sent by your company via email), then it is likely that a duplicate organization is created for you by ConfigCat.

Once you find the proper organization where you are supposed to be, we recommend deleting the duplicate from [here](https://app.configcat.com/organization/preferences), but please make sure that you don't accidentally delete the one that you want to keep.

Expand All @@ -222,7 +226,7 @@ Yes, you can rename almost everything within ConfigCat. Organizations, products,

### Can I change my Feature Flag based on a date?

There is no explicit way to do this in ConfigCat, but you can create a text setting anytime with your desired start date as a value and in your code you can use it as a filter. This [guide](https://configcat.com/blog/2020/11/04/enable-my-feature-automatically/) should help get things started rolling in the right direction.
There is no explicit way to do this in ConfigCat, but you can create a text setting anytime with your desired start date as a value and in your code you can use it as a filter. This [guide](https://configcat.com/blog/2020/11/04/enable-my-feature-automatically/) should help get you started in the right direction.
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@aisz0811 aisz0811 Jun 30, 2025 •
edited by adams85
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There is no explicit way to do this in ConfigCat, but you can create a text setting anytime with your desired start date as a value and in your code you can use it as a filter. This [guide](https://configcat.com/blog/2020/11/04/enable-my-feature-automatically/) should help get you started in the right direction.
You can pass the current date as a [custom User Object attribute](#TODO) to the ConfigCat SDK attribute when evaluating the feature flag, and you can use that attribute with our Date and Time Comparators (https://github.com/configcat/docs/pull/565/files/targeting/targeting-rule/user-condition/#date-and-time-comparators) in your conditions to target specific dates.


### Does ConfigCat guarantee % distribution?

Expand Down