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Fixing issue that message metadata is missing in getTranscript #53

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Merged
merged 1 commit into from
Mar 12, 2025

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haomingli2020
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@haomingli2020 haomingli2020 commented Mar 10, 2025

Issue Number:

Description:

What are the changes? Why are we making them?
Fixing issue that message metadata is missing in getTranscript


Functional backward compatibility:

Does this change introduce backwards incompatible changes? [NO]

Does this change introduce any new dependency? [NO]


Testing:

Is the code unit tested?
No

Have you tested the changes with a sample UI (e.g. Android Mobile Chat Example)?
Yes

List manual testing steps:

  • Add Steps below:
    • started a chat a accepted from agent CCP
    • sent messages from customer and read them from CCP, confirmed read receipts were displayed
    • closed the app, then opened it again and reconnected to the existing chat to trigger a getTranscript, verified read receipts were still there

Here are a list of manual test cases to run through:

  • Initiating chat and connecting with an agent
  • Retrieving transcript
  • Disconnecting from chat
  • Sending a message to the agent
    • See typing bubbles on agent side
    • See read/delivered receipt on client side
    • Receiving a message from the agent
    • See typing bubbles on client side
    • See read/delivered receipt on agent side
    • Sending an attachment to the agent (try .txt, .pdf, .jpg)
    • Preview the attachment on click
    • Receiving an attachment from the agent
    • Preview the attachment on click
  • Close the application (Without ending chat) → open app again → Start chat → Should Retrieve transcript from a previous chat session

@haomingli2020 haomingli2020 requested a review from mliao95 March 10, 2025 22:52
@haomingli2020 haomingli2020 merged commit 0104ce5 into main Mar 12, 2025
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3 participants