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A vulnerability in the OTRS Admin Interface and Agent...

Low severity Unreviewed Published Jun 16, 2025 to the GitHub Advisory Database • Updated Jun 16, 2025

Package

No package listed— Suggest a package

Affected versions

Unknown

Patched versions

Unknown

Description

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

This issue affects:

  • OTRS 7.0.X

  • OTRS 8.0.X

  • OTRS 2023.X

  • OTRS 2024.X

  • OTRS 2025.X

  • ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

References

Published by the National Vulnerability Database Jun 16, 2025
Published to the GitHub Advisory Database Jun 16, 2025
Last updated Jun 16, 2025

Severity

Low

CVSS overall score

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS).
/ 10

CVSS v3 base metrics

Attack vector
Network
Attack complexity
Low
Privileges required
High
User interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
Low

CVSS v3 base metrics

Attack vector: More severe the more the remote (logically and physically) an attacker can be in order to exploit the vulnerability.
Attack complexity: More severe for the least complex attacks.
Privileges required: More severe if no privileges are required.
User interaction: More severe when no user interaction is required.
Scope: More severe when a scope change occurs, e.g. one vulnerable component impacts resources in components beyond its security scope.
Confidentiality: More severe when loss of data confidentiality is highest, measuring the level of data access available to an unauthorized user.
Integrity: More severe when loss of data integrity is the highest, measuring the consequence of data modification possible by an unauthorized user.
Availability: More severe when the loss of impacted component availability is highest.
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L

EPSS score

Exploit Prediction Scoring System (EPSS)

This score estimates the probability of this vulnerability being exploited within the next 30 days. Data provided by FIRST.
(21st percentile)

Weaknesses

Incomplete List of Disallowed Inputs

The product implements a protection mechanism that relies on a list of inputs (or properties of inputs) that are not allowed by policy or otherwise require other action to neutralize before additional processing takes place, but the list is incomplete, leading to resultant weaknesses. Learn more on MITRE.

CVE ID

CVE-2025-24388

GHSA ID

GHSA-3gw9-qxrf-m4p6

Source code

No known source code

Dependabot alerts are not supported on this advisory because it does not have a package from a supported ecosystem with an affected and fixed version.

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