Identified 6+ inefficiencies in debt recovery for MFIs and NBFCs through market research and stakeholder interviews. Developed borrower personas and proposed 4 recovery strategies including group lending, credit checks, and utilization monitoring to improve collection rates.
This repository contains a policy and operational analysis of inefficiencies in debt recovery mechanisms for Microfinance Institutions (MFIs) and Non-Banking Financial Companies (NBFCs) in India. The study aims to improve collection rates and inform more resilient lending practices.
India’s microfinance sector plays a critical role in enabling access to credit for underserved populations. However, high default rates and fragmented recovery processes hamper its effectiveness. This project identifies and analyzes more than six core inefficiencies in the debt recovery pipeline for MFIs and NBFCs.
- Identify operational and structural inefficiencies in current recovery mechanisms.
- Conduct research-driven persona building to understand borrower behavior.
- Design targeted recovery strategies to improve repayment and reduce risk.
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Market Research
- Surveyed policy documents, industry reports, and case studies of MFIs/NBFCs.
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Stakeholder Analysis
- Created borrower personas based on socio-economic and behavioral factors.
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Gap Identification
- Mapped operational inefficiencies across the debt lifecycle.
- Lack of borrower credit assessments at the time of disbursement.
- Inconsistent field follow-ups and poor utilization tracking.
- Limited borrower education around loan terms and financial planning.
- Over-reliance on physical verification and manual recovery.
- Insufficient integration of technology in risk and recovery management.
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Group Lending Mechanisms
Leveraging peer accountability to reduce defaults. -
Creditworthiness Assessment
Using community scoring or informal credit history before disbursement. -
Utilization Monitoring
Periodic audits to ensure productive use of borrowed funds. -
Digital Recordkeeping & Alerts
Automating reminders and collections to streamline recovery workflows.
With the right structural changes and recovery innovations, MFIs and NBFCs can enhance both their operational efficiency and their social impact. This project provides actionable recommendations grounded in both field research and financial principles.