Sumo Orgs: Credit Management docs update

docs/manage/manage-subscription/create-manage-orgs-service-providers.md

@@ -83,53 +83,85 @@ After you create a child org, you can’t delete it.
 :::
 
 1. <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
-1. Click **+ Add Organization**. <br/> ![orgs-page.png](/img/subscriptions/orgs-page.png)
-1. The **Create New Organization** pane appears.<br/> ![create-new-org-sp.png](/img/subscriptions/sp-create-new-org.png)
+1. Click **+ Add Organization**. <br/> <img src={useBaseUrl('img/subscriptions/orgs-page.png')} style={{border:'1px solid gray'}} alt="orgs-page" width="800"/>
+1. The **Create New Organization** pane appears.<br/> <img src={useBaseUrl('/img/subscriptions/sp-create-new-org.png')} style={{border:'1px solid gray'}} alt="orgs-page" width="400"/>
+
+### Allocate Credits
+
+1. **Plan Type**. Select your organization's plan type. By default, “POV Trial (45 days)” is selected. Leave it selected.
+1. **Deployment**. Select a Sumo Logic deployment from the list.
+      :::note
+      Depending on your Sumo Logic subscription type, creating an org in a different deployment than the parent may result in a deployment charge being applied.
+      :::
+1. Click **View Baseline**.
+1. The **Baselines** popup appears, and displays the ingest limits for a POV Trial org. You cannot change the limits. <br/> <img src={useBaseUrl('/img/subscriptions/baselines-pov.png')} style={{border:'1px solid gray'}} alt="baselines-pov" width="450"/>
+1. View the following:
+      * **Continuous Log Ingest**. Estimated daily ingestion to the Continuous Tier.
+      * **Frequent Log Ingest.** Estimated daily ingestion to the Frequent Tier.
+      * **Infrequent Log Ingest.** Estimated daily ingestion to the Infrequent Tier.
+      * **Metrics**. Estimated daily metric data points per minute (DPM) ingestion.
+      * **Tracing**. Estimated daily ingestion of traces.
+      * **CSE Log Ingest**. Estimated daily Cloud SIEM ingestion.
+1. Click **Done**, to go back.
+
+### Basic Details
+
 1. **Organization Name**. Enter a unique name for the org.
 1. **Account Owner Email**. Enter the name of the account owner.
 1. **Account Owner First Name**. Enter the account owner’s first name.
 1. **Account Owner Last Name**. Enter the account owner’s last name.
-1. **Deployment**. Select a Sumo Logic deployment from the list. 
-1. **Plan Type**. By default, “POV Trial” is selected. Leave it selected. 
-1. Click **View Allocation**.
-1. The **Baselines** popup appears, and displays the ingest limits for a POV Trial org. You cannot change the limits. <br/> <img src={useBaseUrl('img/subscriptions/pov-baselines.png')} alt="pov baselines" width="450"/>
-2. Click **Done**.
-3. Click **Save** to save the new org.
+1. Click **Save** to save the new org.
 
 ## Upgrade a POV Trial org 
 
 1. <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
 1. Click the row for the trial org you want to upgrade.<br/> <img src={useBaseUrl('/img/subscriptions/org-to-update.png')} alt="modify" style={{border:'1px solid gray'}} width="800"/>
 1. The right pane appears with information about the org. Click **Edit**.<br/> <img src={useBaseUrl('/img/subscriptions/edit-option.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
-1. In the edit pane, click **Plan Type**, and choose the Enterprise plan that appears as an option.<br/> <img src={useBaseUrl('/img/subscriptions/upgrade-plan.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
+1. In the edit pane, choose the **Enterprise plan** that appears as an option in the **Plan Type** dropdown.<br/> <img src={useBaseUrl('/img/subscriptions/upgrade-plan.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
 1. A warning message is shown that says you won’t be able to downgrade the org once you upgrade it.<br/> <img src={useBaseUrl('/img/subscriptions/plan-selected.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
-1. Click **Allocate Credits**.
+1. Click **Set Baseline**.
 1. The Credits Calculator appears.<br/> <img src={useBaseUrl('/img/subscriptions/calculator.png')} alt="calculator" style={{border: '1px solid gray'}} width="400" />
-1. **Continuous Log Ingest**. Enter estimated daily ingestion to the Continuous Tier.
-1. **Frequent Log Ingest**. Enter estimated daily ingestion to the Frequent Tier.
-1. **Infrequent Log Ingest**. Enter estimated daily ingestion to the Infrequent Tier.
-1. **Metrics**. Enter estimated daily metric data points per minute (DPM) ingestion.
-1. **Tracing**. Enter estimated daily ingestion of traces.
-1. **Cloud SIEM**. Click the checkbox to enable Cloud SIEM.
-   1. If you enable Cloud SIEM, the Cloud SIEM Log Ingest field appears.
-   2. Enter a value in GB.
-      :::note
-      Provisioning Cloud SIEM can take up to 24 hours. See [Monitor Cloud SIEM Provisioning](#monitor-cse-provisioning), below.
-      :::
-7.  As you enter the ingestion estimates, the number of credits required for the ingestion levels is incremented. <br/> <img src={useBaseUrl('img/subscriptions/calculator.png')} alt="calculator" width="400"/>
-1.  Click **Use This Allocation**.
+   * **Continuous Log Ingest**. Enter estimated daily ingestion to the Continuous Tier.
+   * **Frequent Log Ingest**. Enter estimated daily ingestion to the Frequent Tier.
+   * **Infrequent Log Ingest**. Enter estimated daily ingestion to the Infrequent Tier.
+   * **Metrics**. Enter estimated daily metric data points per minute (DPM) ingestion.
+   * **Tracing**. Enter estimated daily ingestion of traces.
+1. **Cloud SIEM Enterprise**. Click the checkbox to enable Cloud SIEM, the Cloud Log Ingest field appears.
+      1. Enter a value in GB.
+            :::note
+            Provisioning Cloud SIEM can take up to 24 hours. See [Monitor Cloud SIEM Provisioning](#monitor-cse-provisioning), below.
+            :::
+1. As you enter the ingestion estimates, the number of credits required for the ingestion levels is incremented.
+1. The calculator now shows the recommended credit allocation, which provides you a suggestion on how much credits you would need for the child org. This is calculated based on the baseline added, the burndown in your contact, and the days remaining in your contract.
+1. Click **Done** after adding the baseline.
+1. Click **Save** to save the changes.
+
+:::info
+If a POV trial org is not upgraded to Enterprise plan after 45 days, the org will be degraded to **CF Credit - Free** plan. If you need to upgrade this plan to Enterprise, follow the below steps:
+1. Click the org with  **CF Credit - Free** plan that you want to upgrade.
+1. The right pane appears with information about the org, click **Upgrade**.
+:::
 
 ## Update an org's credits allocation
 
-You can update an Enterprise org’s credits allocation, but not a Trial POV org.
+:::info
+If the org has already depleted with the credits, you can see a red color warning icon in the **Usage %** column and a red colured usage bar in the **Allocation & usage** section when you view the selected org.
+:::
 
-1. To change an org's credits allocation
-1. <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
+To change an org's credits allocation:
+1.  <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
 1. Click the row for the org you want to edit.
-1. Click **Edit** in the right hand pane.<br/> <img src={useBaseUrl('/img/subscriptions/edit-org-3.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
-1. Click **Modify Allocation**.<br/> <img src={useBaseUrl('img/subscriptions/modify-allocation-button.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
-1. The Credits Calculator appears.
-1. Follow steps in [Upgrade a POV Trial org](#upgrade-a-pov-trial-org) to finish.
+1. Click **Edit** in the right hand pane. <br/> <img src={useBaseUrl('img/subscriptions/edit-org-3.png')} style={{border:'1px solid gray'}} alt="your description" width="450" />
+1. In the **Modify Allocation**, you can increase or decrease the credit based on your requirement.<br/> <img src={useBaseUrl('img/subscriptions/modify-allocation-button.png')} style={{border:'1px solid grey'}} alt="allocation" width="450" />
+      :::note
+      Ensure your total new allocation is not less than the consumed credits.
+      :::
+      You can select **Credits to be Added** and enter the recommended credit value or value of your choice to top-up additional credits to avoid credit depletion. This recommendation is calculated based on the usage forecast and average credit usage per day for the selected contract period. <br/> <img src={useBaseUrl('img/subscriptions/modify-allocation-recommendation.png')} style={{border:'1px solid gray'}} alt="modify-allocation-recommendation" width="450" />
+      Click on **View Details**, to view the detailed breakdown of the recommended value.<br/> <img src={useBaseUrl('img/subscriptions/modify-allocation-usage-forecast.png')} style={{border:'1px solid gray'}} alt="modify-allocation-usage-forecast" width="450" />
+1. (Optional) If you want to modify the allocation by editing the baseline, click on **View Baseline**. The **Credits Calculator** appears.<br/> <img src={useBaseUrl('img/subscriptions/edit-baseline.png')} style={{border:'1px solid gray'}} alt="edit-baseline" width="450" />
+      1. Click on **Edit** and follow the steps in [Allocate Credits](#allocate-credits) to update the credits allocation. 
+      1. Depending on the credit recommendation for the new baseline, edit the credit in the **Modify Allocation** section. For example, if you have increased the Continuous Log Ingest value and in the recommended allocation you are suggested to add more credits to the org. Navigate to the **Modify Allocation** section, select **Credits to be Added** and enter the recommended additional credit value.<br/> <img src={useBaseUrl('img/subscriptions/edit-baseline-example.png')} style={{border:'1px solid gray'}} alt="edit-baseline" width="450" />
+1. Click **Save**, once you finish editing the credit values.
 
 ## Deactivate a POV Trial org
 
@@ -216,16 +248,16 @@ You can access the child credits usage for a selected organization from the **Or
 
 1. <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
 1. Click the row for the org you want to access the credits usage.
-1. Scrow down to **Credits Usage**. You can see the total percentage of credits consumed out of the total number of credits allocated.
-1. Click **Open in Account Overview** for detailed child credit usage report for the selected organization.<br/> <img src={useBaseUrl('img/subscriptions/child-credits-usage.png')} alt="child-credits-usage" style={{border:'1px solid gray'}} width="400"/>
+1. You can see the total percentage of credits consumed out of the total number of credits allocated in the **Allocation & usage** section.
+1. Click **Open in Account Overview** for detailed child credit usage report for the selected organization.<br/> <img src={useBaseUrl('img/subscriptions/child-credits-usage.png')} alt="child-credits-usage" style={{border:'1px solid gray'}} width="450"/>
 
 ## View baselines
 
 Your estimates of ingest capacity required for each product variable are called as baselines. Sumo Logic’s throttling multipliers for logs and metrics are based on these estimates, you can access it from the **Organizations** UI.
 
 1. <!--Kanso [**Classic UI**](/docs/get-started/sumo-logic-ui/). Kanso--> In the main Sumo Logic menu, select **Administration > Organizations**. <!--Kanso <br/>[**New UI**](/docs/get-started/sumo-logic-ui-new/). In the top menu select **Administration**, and then under **Account** select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**. Kanso-->
 1. Click the row for the org you want to check the baselines.
-1. Click **View the organization baselines here** at the bottom of the right hand pane. <br/> <img src={useBaseUrl('img/subscriptions/baselines_1.png')} alt="baselines_1" style={{border:'1px solid gray'}}  width="400"/> <br/> <img src={useBaseUrl('img/subscriptions/baselines_2.png')} alt="baselines_2" style={{border:'1px solid gray'}} width="400"/>
+1. Click **View the organization baselines here** in the **Allocation & usage** section. <br/> <img src={useBaseUrl('img/subscriptions/baselines_1.png')} alt="baselines_1" style={{border:'1px solid gray'}} width="450"/> <br/> <img src={useBaseUrl('img/subscriptions/baselines_2.png')} alt="baselines_2" style={{border:'1px solid gray'}} width="450"/>
 
 ## Audit logging for organizations