This quickstart demonstrates how to build a comprehensive call center analytics solution using Snowflake's AI_TRANSCRIBE function and Cortex Agents. The solution processes audio files from call centers to extract transcripts, analyzes call content using Cortex LLM functions, and provides intelligent insights through a Streamlit application. We showcase end-to-end audio analytics from speech-to-text conversion to interactive dashboards with natural language querying capabilities powered by Cortex Agents.
For prerequisites, setup, step-by-step guide and instructions, please refer to the QuickStart Guide.
