Complete Freshservice integration to match Freshdesk functionality

components/freshservice/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

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+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-assign-ticket-to-agent",
+  name: "Assign Ticket to Agent",
+  description: "Assign a ticket to an agent in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+    responder_id: {
+      propDefinition: [
+        freshservice,
+        "agentId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        responder_id: this.responder_id,
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully assigned ticket "${ticketName}" to agent`);
+    return response;
+  },
+};

components/freshservice/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

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+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-assign-ticket-to-group",
+  name: "Assign Ticket to Group",
+  description: "Assign a ticket to a group in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+    group_id: {
+      propDefinition: [
+        freshservice,
+        "groupId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        group_id: this.group_id,
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully assigned ticket "${ticketName}" to group`);
+    return response;
+  },
+};

components/freshservice/actions/close-ticket/close-ticket.mjs

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+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-close-ticket",
+  name: "Close Ticket",
+  description: "Close a ticket in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        status: 5, // Closed
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully closed ticket "${ticketName}"`);
+    return response;
+  },
+};

components/freshservice/actions/create-company/create-company.mjs

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+import freshservice from "../../freshservice.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshservice-create-company",
+  name: "Create Company",
+  description: "Create a new company in Freshservice. [See the documentation](https://api.freshservice.com/v2/#create_company)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    name: {
+      type: "string",
+      label: "Name",
+      description: "Name of the company",
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Description of the company",
+      optional: true,
+    },
+    note: {
+      type: "string",
+      label: "Note",
+      description: "Note about the company",
+      optional: true,
+    },
+    domains: {
+      type: "string[]",
+      label: "Domains",
+      description: "Domains associated with the company",
+      optional: true,
+    },
+    primary_email: {
+      type: "string",
+      label: "Primary Email",
+      description: "Primary email of the company",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Phone",
+      description: "Phone number of the company",
+      optional: true,
+    },
+    address: {
+      type: "string",
+      label: "Address",
+      description: "Address of the company",
+      optional: true,
+    },
+    city: {
+      type: "string",
+      label: "City",
+      description: "City of the company",
+      optional: true,
+    },
+    state: {
+      type: "string",
+      label: "State",
+      description: "State of the company",
+      optional: true,
+    },
+    zip_code: {
+      type: "string",
+      label: "Zip Code",
+      description: "Zip code of the company",
+      optional: true,
+    },
+    country: {
+      type: "string",
+      label: "Country",
+      description: "Country of the company",
+      optional: true,
+    },
+    custom_fields: {
+      type: "object",
+      label: "Custom Fields",
+      description: "Custom fields as a JSON object",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      custom_fields,
+      domains,
+      ...otherProps
+    } = this;
+
+    const data = removeNullEntries(otherProps);
+
+    if (custom_fields) {
+      data.custom_fields = this.freshservice.parseIfJSONString(custom_fields);
+    }
+
+    if (domains && domains.length > 0) {
+      data.domains = domains;
+    }
+
+    const response = await this.freshservice.createCompany({
+      data,
+      $,
+    });
+
+    $.export("$summary", `Successfully created company: ${response.company?.name}`);
+    return response;
+  },
+};

components/freshservice/actions/create-contact/create-contact.mjs

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+import { ConfigurationError } from "@pipedream/platform";
+import freshservice from "../../freshservice.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshservice-create-contact",
+  name: "Create Contact",
+  description: "Create a new contact in Freshservice. [See the documentation](https://api.freshservice.com/v2/#create_requester)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    first_name: {
+      type: "string",
+      label: "First Name",
+      description: "First name of the contact",
+    },
+    last_name: {
+      type: "string",
+      label: "Last Name",
+      description: "Last name of the contact",
+      optional: true,
+    },
+    email: {
+      type: "string",
+      label: "Email",
+      description: "Primary email address of the contact",
+      optional: true,
+    },
+    secondary_emails: {
+      type: "string[]",
+      label: "Secondary Emails",
+      description: "Additional email addresses of the contact",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Phone",
+      description: "Phone number of the contact",
+      optional: true,
+    },
+    mobile: {
+      type: "string",
+      label: "Mobile",
+      description: "Mobile number of the contact",
+      optional: true,
+    },
+    job_title: {
+      type: "string",
+      label: "Job Title",
+      description: "Job title of the contact",
+      optional: true,
+    },
+    department_id: {
+      type: "string",
+      label: "Department ID",
+      description: "Department ID of the contact",
+      optional: true,
+    },
+    company_id: {
+      propDefinition: [
+        freshservice,
+        "companyId",
+      ],
+      optional: true,
+    },
+    address: {
+      type: "string",
+      label: "Address",
+      description: "Address of the contact",
+      optional: true,
+    },
+    time_zone: {
+      type: "string",
+      label: "Time Zone",
+      description: "Time zone of the contact",
+      optional: true,
+    },
+    language: {
+      type: "string",
+      label: "Language",
+      description: "Language of the contact",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      secondary_emails,
+      ...otherProps
+    } = this;
+
+    if (!this.email && !this.phone) {
+      throw new ConfigurationError("Either email or phone must be provided");
+    }
+
+    const data = removeNullEntries(otherProps);
+
+    if (secondary_emails && secondary_emails.length > 0) {
+      data.secondary_emails = secondary_emails;
+    }
+
+    const response = await this.freshservice.createContact({
+      data,
+      $,
+    });
+
+    $.export("$summary", `Successfully created contact: ${response.requester?.first_name} ${response.requester?.last_name || ""}`);
+    return response;
+  },
+};