Freshservice extended implementation

components/freshdesk/actions/update-ticket/update-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
   description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "action",
   props: {
     freshdesk,
@@ -71,6 +71,19 @@ export default {
       description: "Used when creating a contact with phone but no email.",
       optional: true,
     },
+    internalNote: {
+      type: "boolean",
+      label: "Internal note (private)",
+      description: "If enabled, the comment will be added as an internal note (not visible to requester).",
+      optional: true,
+      default: false,
+    },
+    noteBody: {
+      type: "string",
+      label: "Note Body",
+      description: "The content of the internal note to add.",
+      optional: true,
+    },
     type: {
       type: "string",
       label: "Type",
@@ -95,28 +108,44 @@ export default {
     const {
       freshdesk,
       ticketId,
+      internalNote,
+      noteBody,
       ...fields
     } = this;
 
     const data = removeNullEntries(fields);
 
     const ticketName = await freshdesk.getTicketName(ticketId);
 
+    if (internalNote && noteBody) {
+      const response = await freshdesk._makeRequest({
+        $,
+        method: "POST",
+        url: `/tickets/${ticketId}/notes`,
+        data: {
+          body: noteBody,
+          private: true,
+        },
+      });
+
+      $.export("$summary", `Internal note added to ticket "${ticketName}" (ID: ${ticketId})`);
+      return response;
+    }
+
     if (!Object.keys(data).length) {
       throw new Error("Please provide at least one field to update.");
     }
-
+  
     if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);
-
+  
     const response = await freshdesk._makeRequest({
       $,
       method: "PUT",
       url: `/tickets/${ticketId}`,
       data,
     });
-
+  
     $.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
     return response;
   },
-};
-
+}

components/freshservice/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

@@ -0,0 +1,37 @@
+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-assign-ticket-to-agent",
+  name: "Assign Ticket to Agent",
+  description: "Assign a ticket to an agent in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+    responder_id: {
+      propDefinition: [
+        freshservice,
+        "agentId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        responder_id: this.responder_id,
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully assigned ticket "${ticketName}" to agent`);
+    return response;
+  },
+};

components/freshservice/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

@@ -0,0 +1,37 @@
+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-assign-ticket-to-group",
+  name: "Assign Ticket to Group",
+  description: "Assign a ticket to a group in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+    group_id: {
+      propDefinition: [
+        freshservice,
+        "groupId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        group_id: this.group_id,
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully assigned ticket "${ticketName}" to group`);
+    return response;
+  },
+};

components/freshservice/actions/close-ticket/close-ticket.mjs

@@ -0,0 +1,31 @@
+import freshservice from "../../freshservice.app.mjs";
+
+export default {
+  key: "freshservice-close-ticket",
+  name: "Close Ticket",
+  description: "Close a ticket in Freshservice. [See the documentation](https://api.freshservice.com/v2/#update_ticket)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    ticketId: {
+      propDefinition: [
+        freshservice,
+        "ticketId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshservice.updateTicket({
+      ticketId: this.ticketId,
+      data: {
+        status: 5, // Closed
+      },
+      $,
+    });
+
+    const ticketName = await this.freshservice.getTicketName(this.ticketId);
+    $.export("$summary", `Successfully closed ticket "${ticketName}"`);
+    return response;
+  },
+};

components/freshservice/actions/create-company/create-company.mjs

@@ -0,0 +1,109 @@
+import freshservice from "../../freshservice.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshservice-create-company",
+  name: "Create Company",
+  description: "Create a new company in Freshservice. [See the documentation](https://api.freshservice.com/v2/#create_company)",
+  version: "0.0.1",
+  type: "action",
+  props: {
+    freshservice,
+    name: {
+      type: "string",
+      label: "Name",
+      description: "Name of the company",
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Description of the company",
+      optional: true,
+    },
+    note: {
+      type: "string",
+      label: "Note",
+      description: "Note about the company",
+      optional: true,
+    },
+    domains: {
+      type: "string[]",
+      label: "Domains",
+      description: "Domains associated with the company",
+      optional: true,
+    },
+    primary_email: {
+      type: "string",
+      label: "Primary Email",
+      description: "Primary email of the company",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Phone",
+      description: "Phone number of the company",
+      optional: true,
+    },
+    address: {
+      type: "string",
+      label: "Address",
+      description: "Address of the company",
+      optional: true,
+    },
+    city: {
+      type: "string",
+      label: "City",
+      description: "City of the company",
+      optional: true,
+    },
+    state: {
+      type: "string",
+      label: "State",
+      description: "State of the company",
+      optional: true,
+    },
+    zip_code: {
+      type: "string",
+      label: "Zip Code",
+      description: "Zip code of the company",
+      optional: true,
+    },
+    country: {
+      type: "string",
+      label: "Country",
+      description: "Country of the company",
+      optional: true,
+    },
+    custom_fields: {
+      type: "object",
+      label: "Custom Fields",
+      description: "Custom fields as a JSON object",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      custom_fields,
+      domains,
+      ...otherProps
+    } = this;
+
+    const data = removeNullEntries(otherProps);
+
+    if (custom_fields) {
+      data.custom_fields = this.freshservice.parseIfJSONString(custom_fields);
+    }
+
+    if (domains && domains.length > 0) {
+      data.domains = domains;
+    }
+
+    const response = await this.freshservice.createCompany({
+      data,
+      $,
+    });
+
+    $.export("$summary", `Successfully created company: ${response.company?.name}`);
+    return response;
+  },
+};