[ACTIONS] Freshdesk. Add update-ticket and SET actions

components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

@@ -0,0 +1,35 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-agent",
+  name: "Assign Ticket to Agent",
+  description: "Assign a Freshdesk ticket to a specific agent",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        responder_id: this.responder_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to agent ${this.responder_id}`);
+    return response;
+  },
+};

components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

@@ -0,0 +1,35 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-group",
+  name: "Assign Ticket to Group",
+  description: "Assign a Freshdesk ticket to a specific group",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        group_id: this.group_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to group ${this.group_id}`);
+    return response;
+  },
+};

components/freshdesk/actions/close-ticket/close-ticket.mjs

@@ -0,0 +1,33 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-close-ticket",
+  name: "Close Ticket",
+  description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const CLOSED_STATUS = 5; // Freshdesk status code for 'Closed'
+
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        status: CLOSED_STATUS,
+      },
+    });
+
+    $.export("$summary", `Ticket ${this.ticketId} closed successfully`);
+    return response;
+  },
+};

components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs

@@ -0,0 +1,36 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-set-ticket-priority",
+  name: "Set Ticket Priority",
+  description: "Update the priority of a ticket in Freshdesk",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        priority: this.ticketPriority,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} priority updated to ${this.ticketPriority}`);
+    return response;
+  },
+};

components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs

@@ -0,0 +1,36 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-set-ticket-status",
+  name: "Set Ticket Status",
+  description: "Update the status of a ticket in Freshdesk",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketStatus: {
+      propDefinition: [
+        freshdesk,
+        "ticketStatus",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        status: this.ticketStatus,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} status updated to ${this.ticketStatus}`);
+    return response;
+  },
+};

components/freshdesk/actions/update-ticket/update-ticket.mjs

@@ -0,0 +1,140 @@
+import freshdesk from "../../freshdesk.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshdesk-update-ticket",
+  name: "Update a Ticket",
+  description: "Update status, priority, subject, description, agent, group, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.12",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketStatus: {
+      propDefinition: [
+        freshdesk,
+        "ticketStatus",
+      ],
+      optional: true,
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+      optional: true,
+    },
+    subject: {
+      type: "string",
+      label: "Subject",
+      description: "Ticket subject",
+      optional: true,
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Detailed ticket description (HTML allowed)",
+      optional: true,
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+      optional: true,
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+      optional: true,
+    },
+    email: {
+      type: "string",
+      label: "Requester Email (replaces requester)",
+      description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Requester Phone (replaces requester)",
+      description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
+      optional: true,
+    },
+    name: {
+      type: "string",
+      label: "Requester Name (required with phone if no email)",
+      description: "Used when creating a contact with phone but no email.",
+      optional: true,
+    },
+    type: {
+      type: "string",
+      label: "Type",
+      description: "Type of ticket (must match one of the allowed values)",
+      optional: true,
+      options: [
+        "Question",
+        "Incident",
+        "Problem",
+        "Feature Request",
+        "Refund",
+      ],
+    },
+    custom_fields: {
+      type: "object",
+      label: "Custom Fields",
+      description: "Custom fields as key-value pairs (make sure types match your config)",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk,
+      ticketId,
+      ticketStatus,
+      ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      custom_fields,
+    } = this;
+
+    const data = removeNullEntries({
+      status: ticketStatus,
+      priority: ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      custom_fields,
+    });
+
+    if (!Object.keys(data).length) {
+      throw new Error("Please provide at least one field to update.");
+    }
+
+    const response = await freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${ticketId}`,
+      data,
+    });
+
+    $.export("$summary", `Ticket ${ticketId} updated successfully`);
+    return response;
+  },
+};
+

components/freshdesk/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.1.1",
+  "version": "0.1.3",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [