A company needs to track the most common issues reported by employees. Your job is to analyze ticket data and identify trends in the types of issues submitted.
Data Collection: Set up a basic ServiceNow instance and simulate the creation of various tickets.
Export data from ServiceNow in CSV format.
Python to analyze ticket frequency, types, and resolution times.
60% of issues were resolved while 40% of them were open. This shows that every issue was taken seriously and there was effort to resolve it quickly.
Login Issue: 18.33 minutes.
Network Issue: 35 minutes.
Software Expiry: 30 minutes.