💬 SupportWise

Smart support that understands you.
SupportWise is an intelligent support assistant that delivers instant answers through AI-powered FAQ matching, enables seamless ticket creation, and provides an admin dashboard to manage user queries.

🚀 Features

🧠 AI-Powered FAQ Assistant

• Understands context and intent using intelligent matching.
• Provides immediate, relevant answers from a predefined FAQ dataset.
• Optionally escalates to human support if no match is found.

🎟️ Ticketing System

• When no solution is found, users can:
  • Submit a support ticket via a form (name, email, phone, and issue).
  • Automatically generate and send tickets to the admin dashboard.
  • Receive an email with the full chat transcript for follow-up.

📬 Email Integration

• Sends chat transcripts to support team email (support.wise@gmail.com) for better tracking and context.

📊 Admin Dashboard

• View total, pending, and resolved tickets.
• Monitor support activity in real-time.
• Reset all tickets and manage escalation flow easily.

🧑‍💻 Admin Login

• Secure access to the admin dashboard.
• Authentication with username/password.

🌙 Dark Mode Friendly

• Consistent dark UI across the app for an elegant user experience.

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🏗️ Project Structure

📁 public/
📁 src/
 ┣ 📂components/
 ┃ ┗ 📂ui/              → Chat UI, Forms, Providers
 ┣ 📂hooks/             → Custom hooks (`use-mobile`, `use-toast`)
 ┣ 📂lib/               → Utility functions
 ┣ 📂pages/             → Routing pages (Landing, Login, Dashboard, etc.)
 ┣ 📂types/             → TypeScript types
 ┣ App.tsx             → Root app component
 ┣ main.tsx            → App entry point

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🛠️ Built With

• React + TypeScript
• TailwindCSS – for utility-first styling
• Vite – lightning-fast dev environment
• Email Integration – through mailto: or external client trigger
• Local Storage / State Management – (assumed if form/chat persist)

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📦 Installation

git clone https://github.com/vaishnav1906/SupportWise.git
cd SupportWise
npm install
npm run dev

Visit http://localhost:8080 to get started.

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🙌 Contributing

Contributions are welcome! Please fork the repo and open a pull request.

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🌐 Demo

https://support-wise.vercel.app/

Username - John123

Password - John321

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📧 Contact

Have questions or want to collaborate?

📩 Email: suppport.wise@gmail.com

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📄 License

MIT License © 2025 SupportWise