The objective of the project was to understand the reasons behind customer dissatisfaction. The project uses data from Google Play Store and analyes customer satisfaction and suggests measures of improvement.

1. Extracted reviews from google play store
2. Perfomed exploratory data analysis
3. Checked correlation between rating and app version and rating and time
4. Sentiment Analysis 5.Keyword extraction to identify issues
5. Regression analysis to check the impact of issues on ratings.