Super Market Debt manager

It's a simple web based application that help super markets owners and cashier to manage thier customers debts in a simple way ,reliable ,consistent and efficient.

Objectives

Who am I designing for?

• supermarket owners.
• Gender: male
• Education: can read and write, can use computer and smart phones.

What kinds of tasks and goals will your persona be accomplishing as he/she is using your website or app?

• Reduce the efforts of writing on papers and mone.
• Avoiding mistakes in manual recording.
• Tracking employees activities/records who wrote this dept??
• Find a way to notify customers about special offers.

When will your persona be engaging with your product?

• As long as the supermarket is opened.

Where will your persona be using what you are designing?

• In supermarkets of Palestine.

Why is your persona choosing to use what you’ve designed and what drives this behavior?

• Because it is easy to use.
• affordable ( free ).
• Reliable.
• Doesn’t require a knowledge about computer or accounting.
• Specific for supermarkets’ owners and their customers.

How will they be using it?

• Have a secure account to protect the data.
• Can add new customers, delete customers, edit customers’ data and status.
• Can add new debt for the customers and delete it when he payback.

Hypotheses

• The supermarkets’ owner needs an application to help him in organizing the debts.
• The supermarkets’ owners wants to get red of the reading and writing in notebooks or papers.

Secondary Research

• After searching for similar applications we found the following:
• First : Al aseel Application: The application is too complicated to use. The application needs accounting knowledge. The application is desktop versions. The application is not specific for managing debts. The application is expensive.
• Second: Other applications ( AO debt manager – debt tracker) All the applications are for personal use. Does not provide reports. Not reliable. All applications are in English language.(Does not support Arabic). All applications are mobile versions.
• Third: برنامج لإدارة ديون زبائن المحلات التجارية Local version (not online) Expensive.

Persona

Ahmed Abu Kamel, 26, Gaza.

I am a supermarket owner, I stay in the supermarket from 6am to 4 pm. Ten I go home to have my dinner. After that I go to hangout with my frinds until 9pm. After that I go home to watch a movie until 12 am the go to bed.

I hope to find away that helps me in my work in the supermarket and reduce workload specially in accounting and debt recording using papers. I hardly manage to keep my debt records, with mistakes and spending lots of time to write them down. Sometimes I forget to write the debt because I have lots of customers in the same time.

I aspire to reduce work pressure and facilitate debt management and accounting work.

I like hanging out, watching movie, and organizing time, but I hate work pressure.

Surveying:

Opening questions:

How do you do? How are you?

How is your work going?

How many hours do you spend at your work?

Deeper questions:

Do you provide debt service for your customers?

How do you manage your debt?

If paper How do you feel about it?

Specific questions about you app idea:

Do you like technology?

Did you try any application to solve your problems?

If yes

How do you find it? Does it solve all your problems? Or do you still have problems?

If yes

  Are you still using the same application?

If no

  Why did you stop using it?

If no

Why you did not try?

If there is an application that solve your problems will you use it?

User Tasks:

• Login and add new customer.
• add new debts to the customer you have jsut created.
• logout from your account.

Synthesis

From the users interviews, we came across a few interesting findings: our first hypothes which states that the supermarket owners need an app to help them organizing the debts was certainly true, but the second hypotheses which states the supermarket owners want to get rid of the reading and writing in notebooks or papers was not fully true, 50% of our sample accepted it, but the rest had a lack of trust in dealing with the apps only, and refused to leave the debt registration in the notebooks.

Some Other observations:

• For some of them it seems that they find it easy to use,
• And some of them had trouble with adding multiple debts from the add debt page. one of Them didn't get the idea about the testing and it's just a prototype !!however we clearaify and explain it at the start of the session but they still not getting it! . one of the users that were tested was trying to do other operations like search and deleting customer account and clear a customer balance,and kept complaining about that !

See the Prototype

Groups.kea_members = { 'aya' , 'kefah' ,'eslam' }