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Update byoc.md #3878

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Expand Up @@ -422,3 +422,9 @@ scrape_configs:
```

Please also see [this blog post](https://clickhouse.com/blog/clickhouse-cloud-now-supports-prometheus-monitoring) and the [Prometheus setup docs for ClickHouse](/integrations/prometheus).

### Uptime SLAs {#uptime-sla}

#### Does ClickHouse offer an uptime SLA for BYOC? {#uptime-sla-for-byoc}

No, since the data plane is hosted in the customer's cloud environment, service availability depends on resources not in ClickHouse's control. Therefore, ClickHouse does not offer a formal uptime SLA for BYOC deployments. If you have additional questions, please contact support@clickhouse.com.