🎫 Ticket Management System

A modern full-stack ticket management application with role-based access control, real-time features, and comprehensive user authentication.

📋 Table of Contents

• Features
• Tech Stack
• Prerequisites
• Installation
• Environment Setup
• Usage
• API Endpoints
• Contributing
• License

✨ Features

Authentication & Authorization

• 🔐 JWT-based authentication system
• 👥 Role-based access control (User/Admin)
• 🔒 Secure password hashing
• 📱 Session management

Ticket Management

• 📝 Create, read, update, and delete tickets
• 🏷️ Ticket categorization and priority levels
• 📊 Ticket status tracking
• 🔍 Advanced search and filtering

User Interface

• 💻 Responsive Angular frontend
• 🎨 Modern, intuitive UI/UX
• ⚡ Real-time updates
• 📱 Mobile-friendly design

🛠️ Tech Stack

Backend

• Runtime: Node.js
• Language: TypeScript
• Framework: Express.js
• Database: PostgreSQL
• ORM: Prisma
• Authentication: JWT
• Caching: Redis

Frontend

• Framework: Angular
• Language: TypeScript
• Styling: CSS3

DevOps & Tools

• Containerization: Docker
• Version Control: Git
• Package Manager: npm
• API Testing: REST Client

📋 Prerequisites

Before running this application, make sure you have the following installed:

• Node.js (v16 or higher)
• Docker and Docker Compose
• Git

🚀 Installation

1. Clone the Repository

git clone https://github.com/Buraktalhaa/ticket.git
cd ticket

2. Environment Setup

# Copy the example environment file
cp example.env .env

# Edit the .env file with your configuration
nano .env

3. Run with Docker

# Build and start all services
docker-compose up --build

# Run in detached mode
docker-compose up -d --build

4. Manual Installation (Alternative)

# Install backend dependencies
cd backend
npm install

# Install frontend dependencies
cd ../frontend
npm install

# Run database migrations
cd ../backend
npx prisma migrate deploy
npx prisma generate

# Start backend server
npm run dev

# In another terminal, start frontend
cd ../frontend
ng serve

🔧 Usage

Access the Application:

• Frontend: http://localhost:4200
• Backend API: http://localhost:3000

📝 License

This project is licensed under the MIT License - see the LICENSE file for details.

👨‍💻 Author

Burak Talha

• GitHub: @Buraktalhaa
• LinkedIn: @buraktalhamemis

🙏 Acknowledgments

• Thanks to all contributors who helped improve this project
• Special thanks to the open-source community
• Inspired by modern ticket management systems

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⭐ If you found this project helpful, please give it a star on GitHub!