This application was developed to manage the suppression of customers from a mail order catalogue mailing list. It provides a simple, efficient way for businesses to handle customer requests to stop receiving catalogues and ensure that these requests are communicated to all relevant partners.
- Customer Opt-Out Management: The application allows users to record and log customer requests to be removed from the mailing list.
- Database Integration: Records of suppressed customers are inserted into a dedicated SQL database. This data can then be used to generate reports for mailing houses and other partners.
- ERP Integration: The application integrates with a customer's ERP (Enterprise Resource Planning) system to add a note to the customer's account, confirming their removal from the mailing list.
- Technology Stack: The application was built using C# WinForms.
- Database: It interacts with a SQL database, utilizing stored procedures and dedicated tables for data management.
- User Interface: The application features a user-friendly interface designed for customer service advisors or other business users.
This application was created to solve a common operational challenge for mail order businesses. It streamlines the process of managing customer opt-out requests, improving efficiency and ensuring compliance with customer preferences.
