A professional and modern Complaint Management System built using ASP.NET Core Web API and React, following the principles of Clean Architecture (Onion Architecture).
This system enables users to submit complaints easily while providing full control for administrators to manage and resolve them efficiently — following a simple ticket-based workflow.
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📝 Complaint Submission with Attachments
Users can submit complaints with detailed descriptions and attach files (images, documents, etc.). -
👥 User Authentication & Roles
- Secure login and registration
- Roles include: Admin, Employee, and User
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🔄 Ticket Management System
- Admin assigns complaints to responsible employees
- Manual escalation if the complaint is not resolved
- Workflow based on complaint type
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📂 Complaint Tracking
- Users can track status updates
- Admin/Employee can update and resolve complaints
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📧 Email Notifications
- Integrated with Mailket for sending password reset links and email confirmations
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🔐 Validation & Security
- FluentValidation for back-end input validation
- JWT + Microsoft Identity for secure authentication
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📊 Admin Dashboard (Back-End APIs)
Admins can manage users, complaints, workflows, and attachments from a central point -
🧪 API Testing
- Fully documented with Swagger UI
| Layer | Technology |
|---|---|
| Language | C# (.NET 8) |
| Back-End | ASP.NET Core Web API |
| Front-End | React.js |
| Database | SQL Server |
| Architecture | Onion Architecture |
| ORM | Entity Framework Core |
| Auth | ASP.NET Identity + JWT |
| Validation | FluentValidation |
| Mail Service | Mailket |
| API Testing | Swagger |
- .NET 8 SDK
- Node.js (for running the React front-end)
- SQL Server (LocalDB or full version)
- Clone the repository
git clone https://github.com/AhmedIhab454/Complaint_System.git cd Complaint_System - Update the database connection
Open appsettings.json Set your connection string
- Run Migrations
dotnet ef database update
- Run the API
dotnet run
User:
Register, login
Submit & track complaints
Reset password via email
Admin:
Manage users
Assign & escalate complaints
Configure workflows
View reports
Employee:
View assigned complaints
Update status & handle resolution
Contributions are welcome! Feel free to fork the repo, open issues, or submit pull requests.
📄 License MIT License (or specify your license)
Mohamed Elzoghby – Back-End Developer
Ahmed Ihab Zaki – Back-End Developer