kpi-dashboard-excel

Interactive Call Center Dashboard in Excel using Data Model, DAX Measures, and PivotTables

Welcome to my Call Center Dashboard project!
In this project, I built an interactive, dynamic dashboard in Excel to analyze and visualize call center performance data.

📖 Full Step-by-Step Guide

For a complete breakdown of this project, including data preparation, DAX measures, pivots, and dashboard building, please read the full article on Medium:

👉 Read Here.

Key Focus Areas:

• Multi-table data model
• DAX measures for automated calculations
• PivotTables for data summarization
• Slicers for interactivity
• Clean dashboard design from scratch

Project Files

• CallCenter_DataAnalysis-Project.xlsx
  • Sheet 1: Dataset (Calls & Customers tables)
  • Sheet 2: PivotTables feeding the dashboard
  • Sheet 3: Final interactive dashboard

Summary of Work

• Connected Calls and Customers tables using Data Model
• Created new calculated columns for deeper analysis
• Built essential DAX measures for dynamic KPIs
• Designed PivotTables for data insights and visualizations
• Developed a fully interactive, slicer-enabled dashboard

For detailed formulas and step-by-step instructions, visit the full guide on Medium!

Project Outcome

• ✅ Interactive Excel dashboard with automated insights
• ✅ Clean layout with dynamic slicers and charts
• ✅ Ready-to-use reporting tool for KPIs tracking

Thank you for visiting my project!