diff --git a/__tests__/services/zendesk-api-service.spec.ts b/__tests__/services/zendesk-api-service.spec.ts
index d833656..9223e98 100644
--- a/__tests__/services/zendesk-api-service.spec.ts
+++ b/__tests__/services/zendesk-api-service.spec.ts
@@ -428,6 +428,43 @@ describe("ZendeskService", () => {
                     expect(result).toEqual(organizations);
                 });
             });
+
+            describe("getRoles", () => {
+                it("should call the API and return the roles", async () => {
+                    const custom_roles = [{ name: "role1" }];
+                    requestMock.mockResolvedValueOnce({ custom_roles });
+
+                    const result = await service.getRoles();
+
+                    expect(requestMock).toHaveBeenCalledWith(`/api/v2/custom_roles`);
+                    expect(result).toEqual(custom_roles);
+                });
+
+                it("should continue calling the API until next_page disappears", async () => {
+                    const custom_roles = [{ name: "role1" }];
+                    requestMock
+                        .mockResolvedValueOnce({ custom_roles, next_page: "next_page" })
+                        .mockResolvedValueOnce({ custom_roles: [] });
+
+                    const result = await service.getRoles();
+
+                    expect(requestMock).toHaveBeenCalledTimes(2);
+                    expect(requestMock).toHaveBeenNthCalledWith(1, `/api/v2/custom_roles`);
+                    expect(requestMock).toHaveBeenNthCalledWith(2, "next_page");
+                    expect(result).toEqual(custom_roles);
+                });
+
+                it("should only call the API one time with fetchAllRoles set to false", async () => {
+                    const custom_roles = [{ name: "role1" }];
+                    requestMock.mockResolvedValueOnce({ custom_roles, next_page: "next_page" });
+
+                    const result = await service.getRoles(false);
+
+                    expect(requestMock).toHaveBeenCalledTimes(1);
+                    expect(requestMock).toHaveBeenCalledWith(`/api/v2/custom_roles`);
+                    expect(result).toEqual(custom_roles);
+                });
+            });
             describe("getLocales", () => {
                 it("should fetch and return locales", async () => {
                     const locales = [{ locale: "en-US" }];
diff --git a/package.json b/package.json
index 2f390b3..fe211af 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
     "name": "@zendesk/zaf-toolbox",
-    "version": "0.4.2",
+    "version": "0.4.3",
     "description": "A toolbox for ZAF application built with 🩷 by Zendesk Labs",
     "main": "lib/src/index.js",
     "types": "lib/src/index.d.ts",
diff --git a/src/models/zendesk-api.ts b/src/models/zendesk-api.ts
index a6b757b..24358c6 100644
--- a/src/models/zendesk-api.ts
+++ b/src/models/zendesk-api.ts
@@ -33,6 +33,16 @@ export interface IZendeskOrganizations {
     url: string;
 }
 
+export interface IZendeskRoles {
+    id: number;
+    name: string;
+    created_at: string;
+    updated_at: string;
+    description: string;
+    role_type: number;
+    team_member_count: number;
+}
+
 export interface IZendeskLocale {
     id: number;
     name: string;
@@ -54,6 +64,14 @@ export interface IOrganizationsResults extends IZendeskResponse {
     organizations: IZendeskOrganizations[];
 }
 
+export interface IRolesResults extends IZendeskResponse {
+    custom_roles: IZendeskRoles[];
+}
+
+export interface ILocalesResults {
+    locales: IZendeskLocale[];
+}
+
 export interface ILinesResults extends IZendeskResponse {
     lines: Line[];
 }
@@ -129,7 +147,3 @@ export interface IMessage {
 export interface IMessagesResults extends IZendeskResponse {
     messages: IMessage[];
 }
-
-export interface ILocalesResults {
-    locales: IZendeskLocale[];
-}
diff --git a/src/services/zendesk-api-service.ts b/src/services/zendesk-api-service.ts
index f348153..9e0ac24 100644
--- a/src/services/zendesk-api-service.ts
+++ b/src/services/zendesk-api-service.ts
@@ -19,6 +19,8 @@ import {
     IZendeskLocale,
     IZendeskGroup,
     IZendeskOrganizations,
+    IZendeskRoles,
+    IRolesResults,
     ILinesResults,
     IZendeskResponse,
     Line,
@@ -249,6 +251,16 @@ export class ZendeskApiService {
             (response) => response.organizations
         );
     }
+    /**
+     * Fetch all user instance roles
+     */
+    public async getRoles(fetchAllRoles = true): Promise<IZendeskRoles[]> {
+        return this.fetchAllPaginatedResults<IRolesResults, IZendeskRoles>(
+            `/api/v2/custom_roles`,
+            fetchAllRoles,
+            (response) => response.custom_roles
+        );
+    }
     /**
      * Fetch all user instance locales
      */