Add Milestone 1 (Schema) and README.

Author: yehiarasheed

Milestone 1 (Schema) .pdf

@@ -0,0 +1,19 @@
+## Project: Telecom Customer Data Management System
+
+### Overview
+The **Telecom Customer Data Management System** aims to design and implement an extensive customer data management solution for a telecom company. This system manages subscriber information, payment details, and service usage, providing customers with a seamless and personalized digital experience. It is designed to streamline various customer interactions, enhance satisfaction, and foster loyalty.
+
+### Features
+The database will store essential information, including:
+- **Customer Profiles**: Personal details such as national ID, name, email, address, and date of birth.
+- **Customer Accounts**: Tied to unique mobile numbers with information like balance, account type, start date, status, and points earned.
+- **Service Plans**: Details of subscribed plans, usage patterns, and service features like SMS, minutes, and mobile internet.
+- **Plan Usage**: Monitoring of calls, SMS, and data usage to provide insights for customers.
+- **Payments**: Record of all transactions, including recharges and payment history.
+- **Wallet**: Facilitates seamless money transfers between users with real-time processing and insights into financial behavior.
+- **Benefits**: Various advantages offered to accounts, including points, cashback, and exclusive offers.
+- **Vouchers**: Shopping tools redeemable with accumulated points.
+- **Shops**: Both physical stores and e-shops where vouchers can be redeemed.
+- **Technical Support Tickets**: Tracking issues related to services or network performance.
+
+---