@@ -35,6 +35,15 @@ protocol ZendeskManagerProtocol: SupportManagerAdapter {
3535 func showNewWCPayRequestIfPossible( from controller: UIViewController , with sourceTag: String ? )
3636 func showNewWCPayRequestIfPossible( from controller: UIViewController )
3737
38+ /// Creates a support request using the API-Providers SDK.
39+ ///
40+ func createSupportRequest( formID: Int64 ,
41+ customFields: [ Int64 : String ] ,
42+ tags: [ String ] ,
43+ subject: String ,
44+ description: String ,
45+ onCompletion: @escaping ( Result < Void , Error > ) -> Void )
46+
3847 var zendeskEnabled : Bool { get }
3948 func userSupportEmail( ) -> String ?
4049 func showHelpCenter( from controller: UIViewController )
@@ -45,6 +54,18 @@ protocol ZendeskManagerProtocol: SupportManagerAdapter {
4554 func fetchSystemStatusReport( )
4655 func initialize( )
4756 func reset( )
57+
58+ /// To Refactor: These methods would end-up living outside this class. Exposing them here temporarily.
59+ /// https://github.com/woocommerce/woocommerce-ios/issues/8795
60+ ///
61+ func formID( ) -> Int64
62+ func wcPayFormID( ) -> Int64
63+
64+ func generalTags( ) -> [ String ]
65+ func wcPayTags( ) -> [ String ]
66+
67+ func generalCustomFields( ) -> [ Int64 : String ]
68+ func wcPayCustomFields( ) -> [ Int64 : String ]
4869}
4970
5071struct NoZendeskManager : ZendeskManagerProtocol {
@@ -68,6 +89,15 @@ struct NoZendeskManager: ZendeskManagerProtocol {
6889 // no-op
6990 }
7091
92+ func createSupportRequest( formID: Int64 ,
93+ customFields: [ Int64 : String ] ,
94+ tags: [ String ] ,
95+ subject: String ,
96+ description: String ,
97+ onCompletion: @escaping ( Result < Void , Error > ) -> Void ) {
98+ // no-op
99+ }
100+
71101 var zendeskEnabled = false
72102
73103 func userSupportEmail( ) -> String ? {
@@ -107,6 +137,35 @@ struct NoZendeskManager: ZendeskManagerProtocol {
107137 }
108138}
109139
140+ /// To Refactor: These methods would end-up living outside this class. Exposing them here temporarily.
141+ /// https://github.com/woocommerce/woocommerce-ios/issues/8795
142+ ///
143+ extension NoZendeskManager {
144+ func formID( ) -> Int64 {
145+ . zero
146+ }
147+
148+ func wcPayFormID( ) -> Int64 {
149+ . zero
150+ }
151+
152+ func generalTags( ) -> [ String ] {
153+ [ ]
154+ }
155+
156+ func wcPayTags( ) -> [ String ] {
157+ [ ]
158+ }
159+
160+ func generalCustomFields( ) -> [ Int64 : String ] {
161+ [ : ]
162+ }
163+
164+ func wcPayCustomFields( ) -> [ Int64 : String ] {
165+ [ : ]
166+ }
167+ }
168+
110169extension NoZendeskManager : SupportManagerAdapter {
111170 /// Executed whenever the app receives a Push Notifications Token.
112171 ///
@@ -361,6 +420,25 @@ final class ZendeskManager: NSObject, ZendeskManagerProtocol {
361420 }
362421 }
363422
423+ /// Creates a support request using the API-Providers SDK.
424+ ///
425+ func createSupportRequest( formID: Int64 ,
426+ customFields: [ Int64 : String ] ,
427+ tags: [ String ] ,
428+ subject: String ,
429+ description: String ,
430+ onCompletion: @escaping ( Result < Void , Error > ) -> Void ) {
431+
432+ let requestProvider = ZDKRequestProvider ( )
433+ let request = createAPIRequest ( formID: formID, customFields: customFields, tags: tags, subject: subject, description: description)
434+ requestProvider. createRequest ( request) { _, error in
435+ if let error {
436+ return onCompletion ( . failure( error) )
437+ }
438+ onCompletion ( . success( ( ) ) )
439+ }
440+ }
441+
364442 /// Displays the Zendesk Request List view from the given controller, allowing user to access their tickets.
365443 ///
366444 func showTicketListIfPossible( from controller: UIViewController , with sourceTag: String ? ) {
@@ -457,6 +535,47 @@ final class ZendeskManager: NSObject, ZendeskManagerProtocol {
457535 }
458536}
459537
538+ /// To Refactor: These methods would end-up living outside this class. Exposing them here temporarily.
539+ /// https://github.com/woocommerce/woocommerce-ios/issues/8795
540+ ///
541+ extension ZendeskManager {
542+ func formID( ) -> Int64 {
543+ createRequest ( supportSourceTag: nil ) . ticketFormID? . int64Value ?? . zero
544+ }
545+
546+ func wcPayFormID( ) -> Int64 {
547+ createWCPayRequest ( supportSourceTag: nil ) . ticketFormID? . int64Value ?? . zero
548+ }
549+
550+ func generalTags( ) -> [ String ] {
551+ getTags ( supportSourceTag: nil )
552+ }
553+
554+ func wcPayTags( ) -> [ String ] {
555+ getWCPayTags ( supportSourceTag: nil )
556+ }
557+
558+ func generalCustomFields( ) -> [ Int64 : String ] {
559+ // Extracts the custom fields from the `createRequest` method
560+ createRequest ( supportSourceTag: nil ) . customFields. reduce ( [ : ] ) { dict, field in
561+ guard let value = field. value as? String else { return dict } // Guards that all values are string
562+ var mutableDict = dict
563+ mutableDict [ field. fieldId] = value
564+ return mutableDict
565+ }
566+ }
567+
568+ func wcPayCustomFields( ) -> [ Int64 : String ] {
569+ // Extracts the custom fields from the `createWCPayRequest` method.
570+ createWCPayRequest ( supportSourceTag: nil ) . customFields. reduce ( [ : ] ) { dict, field in
571+ guard let value = field. value as? String else { return dict } // Guards that all values are string
572+ var mutableDict = dict
573+ mutableDict [ field. fieldId] = value
574+ return mutableDict
575+ }
576+ }
577+ }
578+
460579// MARK: - Push Notifications
461580//
462581extension ZendeskManager {
@@ -749,6 +868,18 @@ private extension ZendeskManager {
749868 return requestConfig
750869 }
751870
871+ /// Creates a Zendesk Request to be consumed by a Request Provider.
872+ ///
873+ func createAPIRequest( formID: Int64 , customFields: [ Int64 : String ] , tags: [ String ] , subject: String , description: String ) -> ZDKCreateRequest {
874+ let request = ZDKCreateRequest ( )
875+ request. ticketFormId = formID as NSNumber
876+ request. customFields = customFields. map { CustomField ( fieldId: $0, value: $1) }
877+ request. tags = tags
878+ request. subject = subject
879+ request. requestDescription = description
880+ return request
881+ }
882+
752883 // MARK: - View
753884 //
754885 func showZendeskView( _ zendeskView: UIViewController , from controller: UIViewController ) {
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