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UGS application crashes after few seconds of opening it #1845
Replies: 1 comment · 3 replies
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The log file did not give any clues, is there more information in the second message that you pasted? There is a similar issue reported long ago and there was an issue with the graphic card drivers, might be similar? |
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thank you @breiler for the reply , As mentiones in the post 80 ,I updated my system's display drivers and i have latest version of java i,e version 8 of build 321 ,but still it did not solve the issue .it again gave me same message Here is that entire message : A fatal error has been detected by the Java Runtime Environment: EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=13208, tid=4188 JRE version: OpenJDK Runtime Environment (13.0.1+9) (build 13.0.1+9) No core dump will be written. Minidumps are not enabled by default on client versions of Windows If you would like to submit a bug report, please visit: --------------- S U M M A R Y ------------ Command Line: -Xms64m -Xverify:none -Dsun.java2d.noddraw=true -Dsun.awt.noerasebackground=true -Dnetbeans.indexing.noFileRefresh=true -Dorg.openide.text.big.file.size=20 -Dnetbeans.user.dir=D:\New folder\Desktop\ugsplatform-win\bin -Djdk.home=jdk/jdk-13.0.1+9-jre -Dnetbeans.home=D:\New folder\Desktop\ugsplatform-win\platform -Dnetbeans.user=C:\Users\Mohammed Farhan.ugsplatform\2.0.11\dev -Dnetbeans.default_userdir_root= -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=C:\Users\Mohammed Farhan.ugsplatform\2.0.11\dev\var\log\heapdump.hprof -Dsun.awt.keepWorkingSetOnMinimize=true -Dnetbeans.dirs=D:\New folder\Desktop\ugsplatform-win\etc;D:\New folder\Desktop\ugsplatform-win\extra;D:\New folder\Desktop\ugsplatform-win\ugsplatform;D:\New folder\Desktop\ugsplatform-win\bin;D:\New folder\Desktop\ugsplatform-win\ide;D:\New folder\Desktop\ugsplatform-win\java;D:\New folder\Desktop\ugsplatform-win\platform org/netbeans/Main --branding ugsplatform --------------- T H R E A D --------------- Current thread (0x1a266800): JavaThread "AWT-EventQueue-0-SharedResourceRunner" daemon [_thread_in_native, id=4188, stack(0x1f6a0000,0x1f6f0000)] Stack: [0x1f6a0000,0x1f6f0000], sp=0x1f6eef78, free space=315k siginfo: EXCEPTION_ACCESS_VIOLATION (0xc0000005), data execution prevention violation at address 0x00000000 Register to memory mapping: EIP=0x0 is NULL Registers: Top of Stack: (sp=0x1f6eef78) Instructions: (pc=0x00000000) Stack slot to memory mapping: --------------- P R O C E S S --------------- Threads class SMR info: Java Threads: ( => current thread ) Other Threads: Threads with active compile tasks: VM state:not at safepoint (normal execution) VM Mutex/Monitor currently owned by a thread: None Heap: Card table byte_map: [0x15000000,0x15090000] _byte_map_base: 0x14fd8000 Polling page: 0x014a0000 Metaspace: Usage: Virtual space: Chunk freelists: MaxMetaspaceSize: 4.00 GB CodeCache: size=32768Kb used=4798Kb max_used=4798Kb free=27969Kb Compilation events (20 events): GC Heap History (20 events): Deoptimization events (12 events): Classes unloaded (0 events): Classes redefined (0 events): Internal exceptions (20 events): Events (20 events): Dynamic libraries: dbghelp: loaded successfully - version: 4.0.5 - missing functions: none VM Arguments: [Global flags] Logging: Environment Variables: END. |
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We are bundling Java together with the software, so there is no need to install it separately. This part of the log indicates to me that there is an issue with the graphics card or its drivers. There could be an issue with a antivirus program blocking access, I really don't know... =(
Does it work if you start UGS using the Command prompt with the following:
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Thank you @breiler for the reply. I tried running it from command line and program did crash within few seconds . |
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I don't know what actually is going wrong ,I have java 8 of build 321 installed in my computer .It was working just fine until yesterday morning when it got freezed and i had to shut down my computer in order to close the application .I have tried all the solutions i got online for this issue and have literally spent more than 20 hours trying to solve .
here is the log file : messages.log
Here is the other message i am getting :
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=2264, tid=12312
JRE version: OpenJDK Runtime Environment (13.0.1+9) (build 13.0.1+9)
Java VM: OpenJDK Client VM (13.0.1+9, mixed mode, serial gc, windows-x86)
Problematic frame:
C 0x00000000
No core dump will be written. Minidumps are not enabled by default on client versions of Windows
this my computer details : Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 8 cores, 7G, Windows 10 , 64 bit Build 19041.
Please help me to resolve this problem ,Thank you .
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