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does not see the open keychain application and pgp encryption settings are automatically inactivated #8995

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Closed
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savas145 opened this issue Mar 26, 2025 · 2 comments
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type: bug Something is causing incorrect behavior or errors

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@savas145
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Checklist

  • I have used the search function to see if someone else has already submitted the same bug report.
  • I will describe the problem with as much detail as possible.

App

Thunderbird for Android

App version

9.0

Where did you get the app from?

Google Play

Android version

13

Device model

Samsung Note 10 Lite

Steps to reproduce

Hello, I have been testing the Thunderbird application for 2 months.
On my phone, it did not see the Open Keychain application after setting the PGP encryption for a while. Therefore, it was automatically turning off the PGP encryption setting, and I was resetting it myself every time.
With the latest update, it no longer sees the Keychain application and directs me to the Play Store. I reinstalled both applications, but I still could not solve the problem.
Is this a bug?
Or is it just me?

Expected behavior

always should see the open keychain application and pgp encryption should always be active

Actual behavior

it no longer sees the Keychain application and directs me to the Play Store and pgp settings automatically inactive

Logs

No response

@savas145 savas145 added type: bug Something is causing incorrect behavior or errors unconfirmed Newly reported issues awaiting triage or confirmation labels Mar 26, 2025
@kewisch
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kewisch commented Mar 28, 2025

Samsung sometimes deactivates apps that haven't been used directly in a while. Could you try opening OpenKeychain and making sure it functions by itself?

@kewisch kewisch added the status: needs information Needs more information to proceed label Mar 28, 2025
@thunderbird-botmobile
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Thank you for taking the time to report this issue. It looks like we haven't heard back in a while, therefore we're closing this issue. If the problem persists in the latest version please open a new issue and reference this one so we can follow up more effectively.

@thunderbird-botmobile thunderbird-botmobile bot removed the status: needs information Needs more information to proceed label Apr 28, 2025
@wmontwe wmontwe removed the unconfirmed Newly reported issues awaiting triage or confirmation label May 6, 2025
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Labels
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