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Merge pull request #1138 from system76/promote-recovery
Work on Issue 971
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content/live-disk.md

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## Using the Live Environment
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The list provided at the beginning of the article provides links to other articles on using the live environment for hardware testing, restoration/upgrades, and boot repair.
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Aside from [installing Pop!_OS](/articles/install-pop), you can also use the live environment for hardware testing, restoration/upgrades, and boot repair.
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### Repairing an Existing Operating System
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Since the live environment is a full Pop!_OS installation, it works just like the normal environment. There are tools and methods that allow to `chroot` (change root) into the normal installation and work in the existing operating system to repair a broken package or other problem that is preventing normal booting.
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Since the live environment is a full Pop!_OS installation, it has all the same tools as the normal environment. If the system can't boot normally, you can `chroot` (change root) into the normal installation using the commands [here](/articles/pop-recovery#chroot), which allows you to run commands in the existing operating system to repair broken packages or other problems.
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### Refreshing the Operating System
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A Pop!\_OS live disk can also be used to refresh an existing Pop!_OS installation without losing user account information and data in the `/home` directory. You can find out more about this option [here](/articles/pop-recovery#refresh-install).
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### Backing Up Files
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content/pop-incomplete-upgrade.md

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## If you are still not able to upgrade
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You can refresh the OS without losing user account information and data in the `/home` directory. You can find out more about this option [here](/articles/pop-recovery).
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If the system is still not able to upgrade and you have a System76 system, please open a [support ticket](https://system76.com/my-account/support-tickets/new) and include this file:
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```bash

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