Export notifications not being send

[JulieVelghe]

I have a profile setup on a site that gets submissions from a certain form from the last 7 days. I want to mail an export from that profile.
For test purposes, I have set it up to try and send it daily.

However, I don't get any notification mails. I've looked in the log files, but don't find any errors. Is there a database table that could give more clarity as to why there are no mails?

I'm on craft 4.9.5 and Freeform 5.3.1.

Any insight is very much appreciated.

[JulieVelghe]

Hello @kjmartens , could you perhaps take a look at this issue?
Thanks in advance for the effort :)

[kjmartens]

Sorry for the delay @JulieVelghe,

What happens if you enter a value (anything, e.g. Hello) inside the Email Message textarea? Does it make any difference? 🙂

Can you also share a screenshot of what the Export Profile looks like?

[JulieVelghe]

Hi @kjmartens , unfortunately, filling in the email message doesn't make any difference :(
I'll add a picture of the export profile

[JulieVelghe]

I don't know if this has any influence, but we are using sendgrid in our mailing settings.

[JulieVelghe]

@kjmartens I think I may have found the cause. The emailadress settings in craft are using the following emailadres as sender: admin@cabinetc.be
I've seen in the log this morning that there was an error 'Unable to send an email: the from address does not match a verified Sender Identity'. So I'm assuming that these notifications use the emailsettings from Craft.
Is there a way to go around this? In the email twig templates that are used for other notifications, we override this with code:

{# subject: Nieuwe formulier inzending #}
{# fromEmail: info@i-mens.be #}
{# fromName: i-mens #}
{# replyToEmail: info@i-mens.be #}
{# cc: #}
{# bcc: #}
{# includeAttachments: true #}
{# presetAssets: #}
{# description: Admin e-mail: details van een formulier inzending #}

Is there a way to do something similar for the export notifications?

[kjmartens]

This is expected behavior when using SMTP -- the "from email address" should match what is set for the Craft email settings. It's not something Freeform or other plugins have control over unfortunately.

The best you can do is set the replyToEmail to whatever you want it to be, and at least anyone replying back would have the email of your choice used. 🙂