Offboarding flow #21
Description
When a user decides to remove your extension, don’t miss the opportunity to gather feedback on why the extension hasn’t worked for them: you may not be able to get this user back but, by addressing their concerns you can hopefully reduce the number of users who might remove your extension in the future.
Setting up an offboarding page link
To gather information from leaving users, you need to set up an external webpage and then specify this in runtime.setUninstallURL(). This page then opens when a user removes the extension.
Page content
Consider adding the following information to the offboarding page:
A “help us improve” message.
A survey about why the user is removing the extension. Offer them a list of the most likely reasons and an optional free text area to provide more details.
Remember to keep everything brief. A departing user is unlikely to respond to a multiple question quiz about why they are going.
https://extensionworkshop.com/documentation/develop/onboard-upboard-offboard-users/