internal server error when opening animal details

[snickwit]

We are currently testing out using the animal_view_adoptable_js javascript on our website. The birds seem to display fine but once you click to get more details, I get the internal server error. You can see the issue going to: https://mickaboo.org/testing-adoptable-birds

I also encounter same issue using the html URL as well: https://mickaboo.org/asm3/service?method=animal_view_adoptable_html We are running version 48. Where would be a good place to start troubleshooting /debugging this issue? I've looked at this forum as well as archived forum and there were no real solutions posted.

Thanks in advance for your help,
Shelley

[bobintetley]

After the internal server error occurs, information about the error will be output to /var/log/syslog on the server. Could you paste the error info so I could have a look?

[snickwit]

Thanks! This is from our Sys Admin, I'm not sure if this answers your question?:

Here's the error which is triggered. I clicked it, got the error, then grabbed any log lines matching my IP from syslog.

Jan 18 18:23:16 mickaboo drupal: https://mickaboo.org|1737253396|page not found|67.174.210.203|https://mickaboo.org/favicon.ico|https://mickaboo.org/asm3/service?account=asm3&method=animal_view&animalid=7856&template=animalview|0||favicon.ico

I haven't changed or tested anything but you probably need an equivalent WSGI service definition in httpd.conf similar to the one for asm3/main:
asm3.conf:WSGIScriptAlias /asm3 /usr/lib/sheltermanager3/main.py/

I think it'd be something like:
asm3.conf:WSGIScriptAlias /asmwebservice /usr/lib/sheltermanager3/service.py/

And then maybe instead of your URL pointing to /asm3/service you'd point to /asmwebservice/ ?

[bobintetley]

The page not found error is from favicon.ico - this is not an unrecoverable error, can be safely ignored and it is not the source of the problem you are seeing. Placing a WSGI script alias on service.py would fail because it does not know how to speak WSGI - only main.py does.

You need to check the logs immediately after you see the internal server error. You could also set email_errors = true and admin_email to your address in the asm3.conf file to have the internal server error information emailed to you when it occurs.