diff --git a/app/controllers/OrganizationController.scala b/app/controllers/OrganizationController.scala
index ac987757fd3..7a7bc8ae31c 100755
--- a/app/controllers/OrganizationController.scala
+++ b/app/controllers/OrganizationController.scala
@@ -191,12 +191,7 @@ class OrganizationController @Inject()(
       organization <- organizationDAO
         .findOne(request.identity._organization) ?~> Messages("organization.notFound") ~> NOT_FOUND
       userEmail <- userService.emailFor(request.identity)
-      _ = Mailer ! Send(defaultMails.extendPricingPlanMail(request.identity, userEmail))
-      _ = Mailer ! Send(
-        defaultMails.upgradePricingPlanRequestMail(request.identity,
-                                                   userEmail,
-                                                   organization.name,
-                                                   "Extend WEBKNOSSOS plan by a year"))
+      _ = Mailer ! Send(defaultMails.extendPricingPlanMail(request.identity, userEmail, organization.name))
     } yield Ok
   }
 
@@ -213,12 +208,7 @@ class OrganizationController @Inject()(
         } else {
           defaultMails.upgradePricingPlanToPowerMail _
         }
-        _ = Mailer ! Send(mail(request.identity, userEmail))
-        _ = Mailer ! Send(
-          defaultMails.upgradePricingPlanRequestMail(request.identity,
-                                                     userEmail,
-                                                     organization.name,
-                                                     s"Upgrade WEBKNOSSOS Plan to $requestedPlan"))
+        _ = Mailer ! Send(mail(request.identity, userEmail, organization.name))
       } yield Ok
   }
 
@@ -228,12 +218,8 @@ class OrganizationController @Inject()(
         _ <- bool2Fox(request.identity.isAdmin) ?~> Messages("organization.pricingUpgrades.notAuthorized")
         organization <- organizationDAO.findOne(request.identity._organization) ?~> Messages("organization.notFound") ~> NOT_FOUND
         userEmail <- userService.emailFor(request.identity)
-        _ = Mailer ! Send(defaultMails.upgradePricingPlanUsersMail(request.identity, userEmail, requestedUsers))
         _ = Mailer ! Send(
-          defaultMails.upgradePricingPlanRequestMail(request.identity,
-                                                     userEmail,
-                                                     organization.name,
-                                                     s"Purchase $requestedUsers additional users"))
+          defaultMails.upgradePricingPlanUsersMail(request.identity, userEmail, requestedUsers, organization.name))
       } yield Ok
     }
 
@@ -243,12 +229,8 @@ class OrganizationController @Inject()(
         _ <- bool2Fox(request.identity.isAdmin) ?~> Messages("organization.pricingUpgrades.notAuthorized")
         organization <- organizationDAO.findOne(request.identity._organization) ?~> Messages("organization.notFound") ~> NOT_FOUND
         userEmail <- userService.emailFor(request.identity)
-        _ = Mailer ! Send(defaultMails.upgradePricingPlanStorageMail(request.identity, userEmail, requestedStorage))
         _ = Mailer ! Send(
-          defaultMails.upgradePricingPlanRequestMail(request.identity,
-                                                     userEmail,
-                                                     organization.name,
-                                                     s"Purchase $requestedStorage TB additional storage"))
+          defaultMails.upgradePricingPlanStorageMail(request.identity, userEmail, requestedStorage, organization.name))
       } yield Ok
     }
 
diff --git a/app/mail/DefaultMails.scala b/app/mail/DefaultMails.scala
index 59276c8936f..2ff6c01a578 100755
--- a/app/mail/DefaultMails.scala
+++ b/app/mail/DefaultMails.scala
@@ -13,6 +13,7 @@ class DefaultMails @Inject()(conf: WkConf) {
 
   private val uri = conf.Http.uri
   private val defaultSender = conf.Mail.defaultSender
+  private val supportEmail = conf.Mail.supportEmail
   private val newOrganizationMailingList = conf.WebKnossos.newOrganizationMailingList
   private val additionalFooter = conf.Mail.additionalFooter
 
@@ -98,59 +99,63 @@ class DefaultMails @Inject()(conf: WkConf) {
       from = defaultSender,
       subject = "Help requested // Feedback provided",
       bodyHtml = html.mail.help(user.name, organizationName, message, currentUrl, additionalFooter).body,
-      recipients = List("hello@webknossos.org", userEmail)
+      recipients = List(supportEmail),
+      ccRecipients = List(userEmail),
+      replyTo = List(supportEmail, userEmail)
     )
 
-  def extendPricingPlanMail(user: User, userEmail: String): Mail =
+  def extendPricingPlanMail(user: User, userEmail: String, organizationName: String): Mail =
     Mail(
       from = defaultSender,
-      subject = "WEBKNOSSOS Plan Extension Request",
-      bodyHtml = html.mail.extendPricingPlan(user.name, additionalFooter).body,
-      recipients = List(userEmail)
+      subject = "WEBKNOSSOS Plan Extension",
+      bodyHtml = html.mail.extendPricingPlan(user.name, additionalFooter, organizationName).body,
+      recipients = List(userEmail),
+      ccRecipients = List(supportEmail),
+      replyTo = List(userEmail, supportEmail)
     )
 
-  def upgradePricingPlanToTeamMail(user: User, userEmail: String): Mail =
+  def upgradePricingPlanToTeamMail(user: User, userEmail: String, organizationName: String): Mail =
     Mail(
       from = defaultSender,
-      subject = "WEBKNOSSOS Plan Upgrade Request",
-      bodyHtml = html.mail.upgradePricingPlanToTeam(user.name, additionalFooter).body,
-      recipients = List(userEmail)
+      subject = "WEBKNOSSOS Upgrade: Team Plan",
+      bodyHtml = html.mail.upgradePricingPlanToTeam(user.name, additionalFooter, organizationName).body,
+      recipients = List(userEmail),
+      ccRecipients = List(supportEmail),
+      replyTo = List(userEmail, supportEmail)
     )
 
-  def upgradePricingPlanToPowerMail(user: User, userEmail: String): Mail =
+  def upgradePricingPlanToPowerMail(user: User, userEmail: String, organizationName: String): Mail =
     Mail(
       from = defaultSender,
-      subject = "WEBKNOSSOS Plan Upgrade Request",
-      bodyHtml = html.mail.upgradePricingPlanToPower(user.name, additionalFooter).body,
-      recipients = List(userEmail)
+      subject = "WEBKNOSSOS Upgrade: Power Plan",
+      bodyHtml = html.mail.upgradePricingPlanToPower(user.name, additionalFooter, organizationName).body,
+      recipients = List(userEmail),
+      ccRecipients = List(supportEmail),
+      replyTo = List(userEmail, supportEmail)
     )
 
-  def upgradePricingPlanUsersMail(user: User, userEmail: String, requestedUsers: Int): Mail =
+  def upgradePricingPlanUsersMail(user: User, userEmail: String, requestedUsers: Int, organizationName: String): Mail =
     Mail(
       from = defaultSender,
-      subject = "Request to upgrade WEBKNOSSOS users",
-      bodyHtml = html.mail.upgradePricingPlanUsers(user.name, requestedUsers, additionalFooter).body,
-      recipients = List(userEmail)
-    )
-
-  def upgradePricingPlanStorageMail(user: User, userEmail: String, requestedStorage: Int): Mail =
-    Mail(
-      from = defaultSender,
-      subject = "Request to upgrade WEBKNOSSOS storage",
-      bodyHtml = html.mail.upgradePricingPlanStorage(user.name, requestedStorage, additionalFooter).body,
-      recipients = List(userEmail)
+      subject = "WEBKNOSSOS Upgrade: Additional Users",
+      bodyHtml = html.mail.upgradePricingPlanUsers(user.name, requestedUsers, additionalFooter, organizationName).body,
+      recipients = List(userEmail),
+      ccRecipients = List(supportEmail),
+      replyTo = List(userEmail, supportEmail)
     )
 
-  def upgradePricingPlanRequestMail(user: User,
+  def upgradePricingPlanStorageMail(user: User,
                                     userEmail: String,
-                                    organizationName: String,
-                                    messageBody: String): Mail =
+                                    requestedStorage: Int,
+                                    organizationName: String): Mail =
     Mail(
       from = defaultSender,
-      subject = "Request to upgrade WEBKNOSSOS plan",
+      subject = "WEBKNOSSOS Upgrade: Additional Storage",
       bodyHtml =
-        html.mail.upgradePricingPlanRequest(user.name, userEmail, organizationName, messageBody, additionalFooter).body,
-      recipients = List("hello@webknossos.org")
+        html.mail.upgradePricingPlanStorage(user.name, requestedStorage, additionalFooter, organizationName).body,
+      recipients = List(userEmail),
+      ccRecipients = List(supportEmail),
+      replyTo = List(userEmail, supportEmail)
     )
 
   def jobSuccessfulGenericMail(user: User,
diff --git a/app/mail/Mail.scala b/app/mail/Mail.scala
index 825e338151b..df11d98f7e5 100644
--- a/app/mail/Mail.scala
+++ b/app/mail/Mail.scala
@@ -8,6 +8,6 @@ case class Mail(from: String = "",
                 ccRecipients: List[String] = List(),
                 bccRecipients: List[String] = List(),
                 contentType: Option[String] = None,
-                replyTo: Option[String] = None,
+                replyTo: List[String] = List(),
                 charset: String = "utf-8",
                 headers: Map[String, String] = Map[String, String]())
diff --git a/app/utils/WkConf.scala b/app/utils/WkConf.scala
index d728322079c..61ee4b41173 100644
--- a/app/utils/WkConf.scala
+++ b/app/utils/WkConf.scala
@@ -168,6 +168,7 @@ class WkConf @Inject()(configuration: Configuration, certificateValidationServic
       val pass: String = get[String]("mail.smtp.pass")
     }
 
+    val supportEmail: String = get[String]("mail.supportEmail")
     val defaultSender: String = get[String]("mail.defaultSender")
     def additionalFooter: String = get[String]("mail.additionalFooter")
 
diff --git a/app/views/mail/extendPricingPlan.scala.html b/app/views/mail/extendPricingPlan.scala.html
index 5976d2802e5..47b468e2fdc 100644
--- a/app/views/mail/extendPricingPlan.scala.html
+++ b/app/views/mail/extendPricingPlan.scala.html
@@ -1,9 +1,8 @@
-@( name: String, additionalFooter: String )
+@(name: String, additionalFooter: String, organizationName: String)
 
 @emailBaseTemplate(additionalFooter) {
 <p>Hi @{name}</p>
-<p>Thank you for requesting to extend your current WEBKNOSSOS plan. Our sales team will be in contact with
-  you shortly with a formal offer.</p>
-
+<p>Thank you for your interest in extending your WEBKNOSSOS plan. Our sales team will contact you shortly.</p>
+<p>Organization: @organizationName</p>
 <p>With best regards,<br />the WEBKNOSSOS team</p>
 }
diff --git a/app/views/mail/upgradePricingPlanRequest.scala.html b/app/views/mail/upgradePricingPlanRequest.scala.html
deleted file mode 100644
index 5b321837289..00000000000
--- a/app/views/mail/upgradePricingPlanRequest.scala.html
+++ /dev/null
@@ -1,11 +0,0 @@
-@(name: String, email: String, organizationName: String, messageBody: String, additionalFooter: String)
-
-@emailBaseTemplate(additionalFooter) {
-<p>Hi WEBKNOSSOS sales team</p>
-<p>There is a new request to upgrade a WEBKNOSSOS organization with additional plan/features.</p>
-<p>User: @{name} (<a href="mailto:@{email}">@{email}</a>)</p>
-<p>Organization: @{organizationName}</p>
-<p>Request: @{messageBody}</p>
-
-<p>With best regards,<br/>WEBKNOSSOS</p>
-}
diff --git a/app/views/mail/upgradePricingPlanStorage.scala.html b/app/views/mail/upgradePricingPlanStorage.scala.html
index 32ae863fe94..164ac1dc5ea 100644
--- a/app/views/mail/upgradePricingPlanStorage.scala.html
+++ b/app/views/mail/upgradePricingPlanStorage.scala.html
@@ -1,10 +1,9 @@
-@(name: String, requestedStorage: Int, additionalFooter: String)
+@(name: String, requestedStorage: Int, additionalFooter: String, organizationName: String)
 
 @emailBaseTemplate(additionalFooter) {
 <p>Hi @{name}</p>
-<p>Thank you for requesting to upgrade your WEBKNOSSOS plan with more storage. Our sales team will be in contact with you shortly with a formal offer.</p>
-
+<p>Thank you for interest in adding more storage to your WEBKNOSSOS plan. Our sales team will contact you shortly.</p>
 <p>Requested additional storage: @{requestedStorage}TB</p>
-
+<p>Organization: @organizationName</p>
 <p>With best regards,<br />the WEBKNOSSOS team</p>
 }
diff --git a/app/views/mail/upgradePricingPlanToPower.scala.html b/app/views/mail/upgradePricingPlanToPower.scala.html
index 03c7504aca0..9bd0ef3313c 100644
--- a/app/views/mail/upgradePricingPlanToPower.scala.html
+++ b/app/views/mail/upgradePricingPlanToPower.scala.html
@@ -1,10 +1,8 @@
-@( name: String, additionalFooter: String)
+@( name: String, additionalFooter: String, organizationName: String)
 
 @emailBaseTemplate(additionalFooter) {
 <p>Hi @{name}</p>
-<p>Thank you for requesting an upgrade to a WEBKNOSSOS Power plan. Our sales team will be in contact with
-  you shortly with a formal offer.</p>
-
-
+<p>Thank you for your interest in the WEBKNOSSOS Power plan. To discuss your specific needs, our sales team will contact you shortly.</p>
+<p>Organization: @organizationName</p>
 <p>With best regards,<br />the WEBKNOSSOS team</p>
 }
diff --git a/app/views/mail/upgradePricingPlanToTeam.scala.html b/app/views/mail/upgradePricingPlanToTeam.scala.html
index 97547049856..ee73859440d 100644
--- a/app/views/mail/upgradePricingPlanToTeam.scala.html
+++ b/app/views/mail/upgradePricingPlanToTeam.scala.html
@@ -1,11 +1,8 @@
-@( name: String, additionalFooter: String )
+@(name: String, additionalFooter: String, organizationName: String)
 
 @emailBaseTemplate(additionalFooter) {
 <p>Hi @{name}</p>
-<p>Thank you for requesting an upgrade to a WEBKNOSSOS Team plan. Our sales team will be in contact with
-  you shortly with a formal offer.</p>
-
-
-
+<p>Thank you for your interest in the WEBKNOSSOS Team plan. To discuss your specific needs, our sales team will contact you shortly.</p>
+<p>Organization: @organizationName</p>
 <p>With best regards,<br />the WEBKNOSSOS team</p>
 }
diff --git a/app/views/mail/upgradePricingPlanUsers.scala.html b/app/views/mail/upgradePricingPlanUsers.scala.html
index a67c1866175..141ddfc5ab5 100644
--- a/app/views/mail/upgradePricingPlanUsers.scala.html
+++ b/app/views/mail/upgradePricingPlanUsers.scala.html
@@ -1,11 +1,9 @@
-@( name: String, requestedUsers: Int, additionalFooter: String)
+@(name: String, requestedUsers: Int, additionalFooter: String, organizationName: String)
 
 @emailBaseTemplate(additionalFooter) {
 <p>Hi @{name}</p>
-<p>Thank you for requesting to upgrade your WEBKNOSSOS plan with more users. Our sales team will be in contact with
-  you shortly with a formal offer.</p>
-
+<p>Thank you for interest in adding more users to your WEBKNOSSOS plan. Our sales team will contact you shortly.</p>
 <p>Requested additional users: @{requestedUsers}</p>
-
+<p>Organization: @organizationName</p>
 <p>With best regards,<br />the WEBKNOSSOS team</p>
 }
diff --git a/conf/application.conf b/conf/application.conf
index f62ca861b1b..cf4e24bb6fd 100644
--- a/conf/application.conf
+++ b/conf/application.conf
@@ -242,6 +242,7 @@ mail {
     pass = ""
   }
   defaultSender = "WEBKNOSSOS <no-reply@webknossos.org>"
+  supportEmail = "Support <support@example.com>"
   additionalFooter = "" # Additional line added to the email footer. HTML can be used here, won’t be escaped but inserted directly.
   mailchimp {
     host = ""
diff --git a/frontend/javascripts/admin/organization/pricing_plan_utils.ts b/frontend/javascripts/admin/organization/pricing_plan_utils.ts
index ccbb0c063ea..530a124586c 100644
--- a/frontend/javascripts/admin/organization/pricing_plan_utils.ts
+++ b/frontend/javascripts/admin/organization/pricing_plan_utils.ts
@@ -19,7 +19,7 @@ export const teamPlanFeatures = [
   "Everything from Basic plan",
 ];
 export const powerPlanFeatures = [
-  "Unlimited Users",
+  "Up to Unlimited Users",
   "Segmentation Proof-Reading Tool",
   "On-premise or dedicated hosting solutions available",
   "Integration with your HPC and storage servers",