Issue with LlamaParse ...

[Sirrr]

Describe the bug
Llama parse is failing often or it takes many minutes to parse simple PDF

Files
invoice-sample.pdf
file.txt

Job ID
07300498-679b-4829-8538-a9594341f1b0

Client:

• Typescript Library
• Same happens in Cloud web page as well

[weihuaseattle]

I am seeing the same right now that Llamaparse calls on simple PDF take many minutes (> 10 minutes) to fail, or simply hang. The service is not usable!

Irony is https://llamaindex.statuspage.io/ shows everything green. Do you have any performance probe and monitoring? This type of problems can be easily detected, should raise a high severity live site service down incident for real time investigation and resolution.

[Sirrr]

Here is another job_ids that just hang and then fail with the error
"Error while parsing the file: fetch failed"

Job ids
6a840f04-781f-46b3-af4c-445670c428ba
bae5f731-9dc2-4915-b97b-c7bae74e6094

This happens even in llamaindex web UI

Here is another file
docx llm.docx

[salahuddinfa]

Facing the same issue here when using the API, it's taking alot of time to parse, that the connection is being forcibly quit