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If a custom phone field is created on the Person object in PipeDrive, the ability to phone or text is still available when hovering over the phone number.
However, the logging of that activity does not happen. It does not get logged to that contact Person.
I believe that the API call used to find the contact is this one: /persons/search?term=<string>&fields=phone
This limits the search for the contact number only to the default phone field on the Person in PipeDrive.
Switching that API call to include the custom_fields, would allow activities to be logged to phone numbers used in the custom fields too. /persons/search?term=<string>&fields=phone,custom_fields
The text was updated successfully, but these errors were encountered:
If a custom phone field is created on the Person object in PipeDrive, the ability to phone or text is still available when hovering over the phone number.
However, the logging of that activity does not happen. It does not get logged to that contact Person.
I believe that the API call used to find the contact is this one:
/persons/search?term=<string>&fields=phone
This limits the search for the contact number only to the default phone field on the Person in PipeDrive.
Switching that API call to include the custom_fields, would allow activities to be logged to phone numbers used in the custom fields too.
/persons/search?term=<string>&fields=phone,custom_fields
The text was updated successfully, but these errors were encountered: