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Copy file name to clipboardExpand all lines: docs/vendor/enterprise-portal-about.mdx
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@@ -21,6 +21,12 @@ The following shows an example of the Enterprise Portal dashboard:
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[View a larger version of this image](/images/enterprise-portal-dashboard.png)
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## Limitations
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* The Enterprise Portal is Alpha. The features and functionality of the Enterprise Portal are subject to change.
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* Air gap instance records do not appear in the Enterprise Portal until the vendor uploads a support bundle for that instance. For more information, see [View Active and Inactive Instances](/vendor/enterprise-portal-use#view-active-and-inactive-instances) in _Access and Use the Enterprise Portal_.
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## Comparison to the Download Portal
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The Enterprise Portal is the next generation version of the Replicated Download Portal. Compared to the Download Portal, the Enterprise Portal not only provides access to installation assets and instructions, but also allows users to track available updates, manage their team and service accounts, view the status of their instances, view license details, and more. These features are designed to make it easier for your customers to manage their instances of your application from a centralized location outside of the installation environment.
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## About Instance Reporting with the Enterprise Portal
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This section describes the instance reporting functionality of the Enterprise Portal.
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### Active and Inactive Instances
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The Enterprise Portal provides insights to end users about their active and inactive instances, including the application version installed, the instance status, computed metrics like the first and most recent times the instance sent data to the Vendor Portal, and more. For more information about the instance insights available in the Enterprise Portal, see [View Active and Inactive Instances](/vendor/enterprise-portal-use#view-active-and-inactive-instances) in _Access and Use the Enterprise Portal_.
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[View a larger version of this image](/images/enterprise-portal-instance-status-details.png)
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### Customer Reporting
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The Enterprise Portal sends insights back to the Vendor Portal, which are surfaced on the **Customer Reporting** page. For more information, see [Enterprise Portal](/vendor/customer-reporting#enterprise-portal) in _Customer Reporting_.
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These insights include details about the customer's install attempts. The Enterprise Portal tracks and reports on install attempts by creating unique, _just-in-time_ service accounts. These service accounts allow the Enterprise Portal to send data back to the Vendor Portal when the user starts and completes the installation or takes other actions that are specific to the installation type. The service accounts also provide realtime feedback to the user on their installation progress using checkboxes and status indicators, and allow users to pause and return to an installation attempt. For more information, see [Install Attempts](/vendor/customer-reporting#install-attempts) in _Customer Reporting_.
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<imgalt="Install attempts section of customer reporting page"src="/images/customer-reporting-install-attempts-expanded.png"width="700px"/>
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[View a larger version of this image](/images/customer-reporting-install-attempts-expanded.png)
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## Limitations
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* The Enterprise Portal is Alpha. The features and functionality of the Enterprise Portal are subject to change.
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* Air gap instance records do not appear in the Enterprise Portal until the vendor uploads a support bundle for that instance. For more information, see [View Active and Inactive Instances](/vendor/enterprise-portal-use#view-active-and-inactive-instances) in _Access and Use the Enterprise Portal_.
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[View a larger version of this image](/images/customer-reporting-install-attempts-expanded.png)
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