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Copy file name to clipboardExpand all lines: content/operate/rs/installing-upgrading/creating-support-package.md
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@@ -109,14 +109,36 @@ To create a support package from the Cluster Manager UI:
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1. In the navigation menu, select **Support**.
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{{<imagefilename="images/rs/screenshots/create-support-package.png"width="60%"alt="Select Support and create a support package.">}}
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{{<imagefilename="images/rs/screenshots/create-support-package/support-package-dialog.png"width="60%"alt="Select Support from the navigation menu and create a support package.">}}
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1.Select**Proceed**.
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1.Click**Proceed**.
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1. In the **Create support package** dialog, select **Run process**.
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1. In the **Generate support package** dialog, select one of the following options:
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-**Full package including all nodes and databases**: Creates a support package with information about all nodes and databases in the cluster.
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-**For Databases**: Creates a support package that includes database information.
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- Select **All Databases** from the **Database name (Database ID)** list to include information about all databases in the cluster.
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- Select a specific database from the **Database name (Database ID)** list to include information about that database only.
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{{<imagefilename="images/rs/screenshots/create-support-package/generate-support-package-select-db.png"width="60%"alt="The list of databases you can include in the support package.">}}
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-**For Nodes**: Creates a support package that includes node information.
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- Select **All Nodes** from the **Node ID (IP Addresses)** list to include information about all nodes in the cluster.
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- Select a specific node from the **Node ID (IP Addresses)** list to include information about that node only.
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{{<imagefilename="images/rs/screenshots/create-support-package/generate-support-package-select-node.png"width="60%"alt="The list of nodes you can include in the support package.">}}
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1. Click **Generate package**.
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1. The package is created and downloaded by your browser.
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{{<imagefilename="images/rs/screenshots/create-support-package/support-package-created-alert.png"width="60%"alt="An alert appears that says, 'Support package created, attach it to your request in the Redis Support portal'. The Redis Support portal is a button you can click to contact Redis Support.">}}
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### Command-line method
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If package creation fails with `internal error` or if you cannot access the UI, create a support package for the cluster from the command line on any node in the cluster using the [`rladmin cluster debug_info`]({{< relref "/operate/rs/references/cli-utilities/rladmin/cluster/debug_info" >}}) command:
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