product field disappears on page loads

[kevindherman]

@curtismchale on this particular form the product field for the pass disappears and reappears if you refresh a couple of times:

https://www.tiburontraffic.org/buy-a-pass-for-red-route-pm/

Form:
https://www.tiburontraffic.org/wp-admin/admin.php?page=gf_edit_forms&id=19

It seems to be isolated to this particular form.

I was trying to help them out and noticed the product field had been deleted altogether so I put it back. Then I noticed that it kept disappearing on the front-end and then reappearing after a refresh so it's unclear if an end user will get $0 or the cost of a pass when they load the page.

[curtismchale]

@kevindherman just spent a few minutes refreshing this across 2 different computers and I think it's a non-issue.

I'd bet that you sometimes got a different pod with a slightly different cache value thus there was no form field on it yet.

Regardless, a product form won't even work properly and submit without a Product field. It would error saying there was no product there.

[kevindherman]

Which was happening to a user over and over again. That’s how I was alerted to it. On Jul 18, 2025, at 1:35 PM, Curtis McHale ***@***.***> wrote:curtismchale left a comment (proudcity/wp-proudcity#2674) @kevindherman just spent a few minutes refreshing this across 2 different computers and I think it's a non-issue. I'd bet that you sometimes got a different pod with a slightly different cache value thus there was no form field on it yet. Regardless, a product form won't even work properly and submit without a Product field. It would error saying there was no product there. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[kevindherman]

@curtismchale that's part of the problem in that this particular user keeps getting an error rather than being able to submit the form after multiple attempts. Is there any way to force the product field?

[curtismchale]

@kevindherman it's forced due to being in the form. If I had to guess they have something on their computer that's becoming an issue. I can't reproduce it, have you been able to? Have we got other reports from other customers with the same issue?

This is where their browser, operating system, any browser extensions may be useful information.

[kevindherman]

@curtismchale they claimed to be using multiple browsers.

I had the product field showing and not showing on refresh using Chrome in both incognito and standard.

There are no other reports. From my understanding, it seems isolated to this form which is very odd.

[curtismchale]

@kevindherman since I can't see the issue happening on any of the multiple machines I have I'm not sure what to do. I don't have a Windows machine so it's possible that some part of Windows (Norton Antivirus, Windows Defender...) is doing this. I would think that others have the same issue though and still lean towards some odd browser thing specific to their system.

Until I have more to go on...no idea how I would tackle this at the moment.