Auto-reply on closed tickets

[bronzdoc]

auto-reply to new comments on tickets that have been closed for more than 30 days with “This issue has been resolved and this ticket is closed. If you’re having a problem, please see ISSUES.”

[bronzdoc]

The behavior of this should be:

• First comment on a closed issue: show Issue guidelines
• Second comment on a closed issue: warn the user the issue will be locked if people keep commenting
• Third comment on a closed issue: Lock the conversation

Thoughts @indirect @segiddins @chalkos ?

[chalkos]

So 3 different users make 1 comment each and the bot locks the conversation? Or does it need to be one person making 3 comments?

[bronzdoc]

3 different users

[chalkos]

It could include a slack link on the second/third comment, so people have somewhere to continue discussing the topic.

Does this happen often? People commenting on old, closed issues?

[bronzdoc]

Yeah it could, i've seen lately people commenting on old closed issues(bundler, rubygems) yeah.
This idea was proposed by @indirect in the patronus channel btw.