Debugging Live Transcription

[edwin-botdojo]

I have a Twilio to Deepgram STT setup, and I'm running into situations where nova-3 is omitting certain clearly spoken words in the transcript, e.g. the audio clearly has the user saying "three six three", and the transcript events return "three", "three three", but none of the transcript events (interim, final, or otherwise) return "three six three".

I want to debug why this is happening. My first thought is to just make sure that the audio stream that Deepgram is receiving from our end is complete and there's no packet loss. At least then I know it's not a simple transmission issue and may be something inside the nova-3 model. What's the best way to debug this issue? Thanks!

[deepgram-community[bot]]

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[deepgram-community[bot]]

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[deepgram-community[bot]]

It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?

• The programming language you are working in (e.g. JavaScript, Python).
• A request ID that triggered your error or issue.

[edwin-botdojo]

Javascript
I don't have the request ID, but I'll start logging this going forward

[edwin-botdojo]

Actually, here's the ID:
3d5b5275-85fc-420b-9d93-8fd7bf98d100

[edwin-botdojo]

Here's another request_id:
edd181d0-0b9e-4ac4-920e-82d6c897c622

In this case, the Deepgram fails to transcribe the letter "T" on a few occasions.

[edwin-botdojo]

How can I get some support on this issue? Is there any more information that's needed?