Merge pull request #82835 from sbeskin-redhat/CNV_36689_new

CNV-36689: Instructions about how to log CNV bugs in Jira

Author: skopacz1

virt/support/virt-support-overview.adoc

@@ -6,12 +6,48 @@ include::_attributes/common-attributes.adoc[]
 
 toc::[]
 
-You can collect data about your environment, monitor the health of your cluster and virtual machines (VMs), and troubleshoot {VirtProductName} resources with the following tools.
+You can request assistance from Red{nbsp}Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.
+
+[id="opening-support-tickets_{context}"]
+== Opening support tickets
+
+If you have encountered an issue that requires immediate assistance from Red{nbsp}Hat Support, you can submit a support case.
+
+To report a bug, you can create a Jira issue directly.
+
+[id="submitting-support-case_{context}"]
+=== Submitting a support case
+
+To request support from Red{nbsp}Hat Support, follow xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[the instructions for submitting a support case].
+
+It is helpful to collect debugging data to include with your support request.
+
+[id="collecting-data-for-red-hat-support_{context}"]
+==== Collecting data for Red{nbsp}Hat Support
+
+You can gather debugging information by performing the following steps:
+
+xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
+Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
+
+// must-gather not supported for ROSA/OSD, per Dustin Row
+ifndef::openshift-rosa,openshift-dedicated[]
+xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
+Configure and use the `must-gather` tool.
+
+xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
+Collect `must-gather` data and memory dumps from VMs.
+endif::openshift-rosa,openshift-dedicated[]
+
+[id="virt-creating-jira-issue_{context}"]
+=== Creating a Jira issue
+
+To report a bug, you can create a Jira issue directly by filling out the form on the link:https://issues.redhat.com/secure/CreateIssueDetails!init.jspa?pid=12323181&issuetype=1&priority=10200[*Create Issue*] page.
 
 [id="virt-web-console_{context}"]
-== Web console
+== Web console monitoring
 
-The {product-title} web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
+You can monitor the health of your cluster and VMs by using the {product-title} web console. The web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
 
 .Web console pages for monitoring and troubleshooting
 [options="header"]
@@ -39,34 +75,3 @@ The {product-title} web console displays resource usage, alerts, events, and tre
 |*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> *Diagnostics* tab
 |VM status conditions and volume snapshot status
 |====
-
-[id="collecting-data-for-red-hat-support_{context}"]
-== Collecting data for Red Hat Support
-
-When you submit a xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[support case] to Red Hat Support, it is helpful to provide debugging information. You can gather debugging information by performing the following steps:
-
-xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
-Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
-
-xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
-Collect `must-gather` data and memory dumps from VMs.
-
-// must-gather not supported for ROSA/OSD, per Dustin Row
-ifndef::openshift-rosa,openshift-dedicated[]
-xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
-Configure and use the `must-gather` tool.
-endif::openshift-rosa,openshift-dedicated[]
-
-[id="troubleshooting_{context}"]
-== Troubleshooting
-
-Troubleshoot {VirtProductName} components and VMs and resolve issues that trigger alerts in the web console.
-
-xref:../../virt/support/virt-troubleshooting.adoc#events_virt-troubleshooting[Events]::
-View important life-cycle information for VMs, namespaces, and resources.
-
-xref:../../virt/support/virt-troubleshooting.adoc#virt-pod-logs_virt-troubleshooting[Logs]::
-View and configure logs for {VirtProductName} components and VMs.
-
-xref:../../virt/support/virt-troubleshooting.adoc#troubleshooting-data-volumes_virt-troubleshooting[Troubleshooting data volumes]::
-Troubleshoot data volumes by analyzing conditions and events.